He was very accommodating and helpful. 5 star recognition
1/31/2024
Thomas B. VERIFIED CUSTOMER
Had a problem with a rough idle. I know from experience that other service providers would have taken a look, couldn’t easily find a solution and probably would have returned the car without fixing it. This is because time is money so why waste time on a problem like this under warranty….there is no money in it. Metro Lexus took the time to get this solved and provided a loaner to us as well. We appreciate this kind of dedication to the customer.
1/31/2024
Flo M. VERIFIED CUSTOMER
This is the second Lexus I’ve purchased from your dealership. I enjoy working with Jeff. I feel he is very knowledgeable and interested in providing me with excellent customer service. I trust him to recommend only the service that my car requires. He’s an excellent ambassador for Metro Lexus. I have given his name to another Lexus customer as the person to ask for when calling in to schedule service. Flo M
1/31/2024
Martha M. VERIFIED CUSTOMER
Cordis and Adriana were most patient with me and my multiple calls
Great service from all staff.
Ryan Lee was fast to give me trade in information as well as great advice.
Good people.
1/31/2024
Jamesha C. VERIFIED CUSTOMER
My hybrid service cooling parts messaged came back on afther they just fixed my six battery smh
1/31/2024
Yesenia S. VERIFIED CUSTOMER
Yes thank you for all you do
1/31/2024
Anthony M. VERIFIED CUSTOMER
I am not happy with the night time exterior lighting of the vehicle. I was told that the lights are aligned properly but I feel the lights need to extend out further from the vehicle. I’m positive that this is adjustable and I want more distance in the lighting. I am not comfortable driving this car at night due to this issue. I’m 62 and have owned many vehicles in my life so am confident I know what I am talking about with respect to this issue. I want my lights adjusted to my liking.
1/31/2024
David G. VERIFIED CUSTOMER
Grade A+ service! Thanks
1/30/2024
Michael P. VERIFIED CUSTOMER
Jeff was professional and informative. Huge value add when decisioning where to purchase and service my vehicle.
1/30/2024
Patricia S. VERIFIED CUSTOMER
Cassie was great, very professional but also warm and courteous.
1/30/2024
Karen S. VERIFIED CUSTOMER
I have always been satisfied with my service experience with the staff at Lexus, and today was no different. Paul was friendly, polite, and took his time to explain everything to me. My only feedback would be, Lexus should have electronic coupons on file under customers account. I paid over $300 today for an oil change, and tire rotation. This evening when I returned home from work I had a lexus coupon in my mailbox that would have saved me $100. Unfortunately, I have to return to the dealership to present the coupon, and request the price difference.
1/30/2024
Judith S. VERIFIED CUSTOMER
Good service.
1/30/2024
Sylcilee B. VERIFIED CUSTOMER
As always, excellent customer Jeff.
1/30/2024
Abeer H. VERIFIED CUSTOMER
Fast service and very professional
1/30/2024
Sara P. VERIFIED CUSTOMER
Micah and Paul were exceptional. Lexus is lucky to have them on their team.
1/30/2024
Michele B. VERIFIED CUSTOMER
Very nice staff
1/29/2024
Chad F. VERIFIED CUSTOMER
Ian did an amazing job. Made the process seamless and efficient.
1/29/2024
Charles J. VERIFIED CUSTOMER
Jeff did a great job handling this issue. He was thorough, attentive and very professional. Thanks.
1/28/2024
Craig C. VERIFIED CUSTOMER
Great job!
1/28/2024
Margaret A. VERIFIED CUSTOMER
Thanks to Adam for helping me with pairing new phone and offering to run it through the car wash! Appreciate the service.