I have always had an excellent experience with my car at Metro Lexus.
2/16/2024
Joanne M. VERIFIED CUSTOMER
Paul was great to work with, kept me informed and answered all my questions. Hope to see him next time!
2/16/2024
Brian S. VERIFIED CUSTOMER
I like Adam a lot. He was honest and applied no pressure. I hope to work with him next time.
2/16/2024
B J. VERIFIED CUSTOMER
I appreciate the professionalism and courtesy.
2/16/2024
Arvind C. VERIFIED CUSTOMER
He was courteous, clear in communicating and enquiring my issues to resolve it.
2/16/2024
Lamont W. VERIFIED CUSTOMER
Service was good, and didn’t take that long
2/16/2024
Angela F. VERIFIED CUSTOMER
It’s not as much of the service as it is the valet. I just don’t understand why for a simple 45,000 service they I can’t get my car back the same day. It’s an inconvenience to swap out cars from my downtown garage. This time I tried working from home, but I’m not as productive. I know, if that’s the only thing I complain about…
If the valet could park the loaner and come to my office to swap keys, that would be amazing.
2/16/2024
Dominic H. VERIFIED CUSTOMER
The team at Metro Lexus is always a pleasure to work with. I appreciate all that you all do!
2/16/2024
Maryanna K. VERIFIED CUSTOMER
My car wasn’t cleaned from inside and outside after cracked windshield replacement. Dashboard had white spots after service and dust on the sides. I had to return for cleaning. Yet, I just noticed that the windshield camera which is attached behind the glass is also dusty. Moreover, I have to schedule another appointment, after driving on highway 70m/h can hear whistling noises from passengers top side. I also went with the dealer not with my insurance as I wanted to get a better quality but now I am disappointed with the overall service.
2/15/2024
William Z. VERIFIED CUSTOMER
Cassie was professional and explained my vehicle needs clearly.
2/15/2024
Sharon S. VERIFIED CUSTOMER
Ian is a great customer service representative! He’s always thorough and easy to talk to!
2/15/2024
Carol C. VERIFIED CUSTOMER
Jeffrey is always very thorough and that’s what I like. He always helps me out with decisions and he’s just an all-around good guy. When I picked up my car I needed new my phone synced to my car and Cassie said it would be no problem, she was so helpful. She came out and zip zip she had it completed. She was a super nice and friendly gal
Thanks to Jeff, Cassie and Metro Lexus!??
2/15/2024
Amy L. VERIFIED CUSTOMER
I was highly satisfied with the professional, friendly, and efficient service as always. The staff is always willing to go above and beyond. Much appreciated! Thank you.
2/14/2024
Clarence B. VERIFIED CUSTOMER
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2/14/2024
Marcus T. VERIFIED CUSTOMER
Very pleasant experience. Superb coffee and waiting area.
2/13/2024
Henry M. VERIFIED CUSTOMER
You didn’t solve the problem- just cleared the code now the problem is already back and I have to take the car all the way back to the dealership…
2/13/2024
Christopher R. VERIFIED CUSTOMER
Everything was explained well and completely
Thank you
2/13/2024
Ronald B. VERIFIED CUSTOMER
Thank you Cassie for managing my service.
2/13/2024
David F. VERIFIED CUSTOMER
Jeff is a great guy. I typically hate taking in my vehicle to the dealer for service because I’m often weary that I’m being oversold on what I really need. Jeff is transparent and always clarifies any questions I have. He’s always on top of things and now I’m considering my next Lexus (first one bought through Carvana) because of him. He’s a great asset to your dealership.
2/11/2024
Faith G. VERIFIED CUSTOMER
Mr. Miller was kind and well informed. He answered my questions and made me feel like a valued customer. My first experience was a pleasant one.