Lexus of Cleveland Auto Repair Service

Jeffery Miller is the best.

Brought the car in for service and detailing. Horrible experience. Not a quality type of work. Service department just washed the car left it dirty I could not recommend the service at all.

Great customer service! My family, and I don’t have any complaints. We only wish that other dealers would have the same service.

So I was actually undercharged for what I was quoted by $800. When they told me I could come and pick up the car I had asked them what the adjusted charge was because I didn’t have everything done that they recommended having done. So I knew it was going to be less. The total should have been right around $2200 with tax. When we settle on a time to come pick up the car, I was told it was $1523. I questioned the amount, but Dan told me that that was correct. After hanging up, I looked at the amount from the text I received. It was way more than $1523. I called Dan back and he told me to ignore the text because that was incorrect. When I went in, they said the amount was $1523. I paid it and left. Afterwards, my wife and I reviewed the bill and sure enough there was a mistake on the muffler charge. It showed one muffler ordered, but none received in the dollar line. I was quite disturbed by this because I was assured that 1523 was the amount. Being the person that I am, I called and let them know that I was undercharged. We did make arrangements with the manager to just pay the cost of the muffler. Now that I think about it, I’m not sure they should’ve charged me anything. That might be a little bit petty but honestly with a high cost of everything right now I could’ve used the $800 savings. If it were not for this survey, I would have just let it go. But since you ask, I’m just letting you know. Call me if you’d like, but there’s really no need. This does not change my undying love for Lexus. My car has over 304,000 miles on it and it runs wonderfully. I will probably never be able to afford another Lexus so I’m going to try to get 200,000 more miles out of it.

I forgot to ask for the mail in rebate

Thanks for your time. My visit went well. Service was on time and work and charges were explained .

Paul Cooper is very knowledgeable and professional. He makes me feel like family every time I come in for service. I truly enjoy the Lexus experience and I’m excited to be apart of the Lexus community. Respectfully, Janai M

Excellent service

Mr Bunch was very helpful. I was kept informed by the process and he made it a very good experience.

Alls well Mr.Miller did a excellent job as usual and got myHx 460 repaired and running right. He's my main guy.

Great service

Excellent service

I I'm very impressed that you were both respectful and reasonable about listening to my serious concerns and observations based solely on the history of the management of that navigation problem. Thank you so much and I would definitely recommend your services based entirely on your ability to be respectful and reasonable and not just defend something that appeared truly indefensible. Thank you very much and I am pleased to be buying my Lexus cars from Metro Lexus thanks to your team. Sorry for typo errors as this is not allowing me to go back to correct them.

Excellent service by both Jeff Miller and Paul Cooper. Thank you!

I have worked with Jeff for many years and have found his services exceptional every time.

Jeffrey took immediate action and not only solved our problem but made us feel valued. Great employee!

Lexus always treats me as a special customer.

Keep up the good work!

He was awesome

Jeff is excellent!!!