Turn around was fast. While the issue I brought it in does not feel completely resolved I do not believe it has to do with any of care my vehicle received while it was there. Overall they do a great job and have good service
7/20/2024
Thomas T. VERIFIED CUSTOMER
Excellent
7/20/2024
Kathleen L. VERIFIED CUSTOMER
Job well done
7/20/2024
Earl W. VERIFIED CUSTOMER
Josh is awesome!
7/20/2024
Virginia S. VERIFIED CUSTOMER
Josh is a very nice guy. All of the service people that I knew from past visits, except for Norm who is the great guy too, are gone. So many fresh faces including Josh. But I was comfortable with him. He was genuine.In addition to the oil change that I came in for, he explained to me about the cabin filter issue that needed replacing. I had to wait a little longer to get that done but it was worthwhile and I got my car washed!
7/20/2024
Barbara K. VERIFIED CUSTOMER
Friendly and professional. It took longer than expected, but that’s ok because the coffee bar is except.
7/19/2024
Jonathan L. VERIFIED CUSTOMER
Josh provided outstanding service. Always kept us informed.
7/19/2024
Louann V. VERIFIED CUSTOMER
Lexus did a great job on my car! They completed the job in a timely matter.
7/19/2024
Kristi U. VERIFIED CUSTOMER
Fast and competent
7/18/2024
Gregory S. VERIFIED CUSTOMER
Zerryck did a great job giving me all necessary info and setting me up with a loaner car for the day so I could get all my repairs done same day. He was very personable and helpful!
7/18/2024
Karl S. VERIFIED CUSTOMER
Was old & expecting to have my car returned late same day. Received text message 3:30 that it would be. I waited around but no return. So I cancelled my morning breakfast meeting expecting morning car delivery. Called dealer & told waiting for key fob to be programed & could not give me time for delivery. Car not deliver till late afternoon. So I not drive your car due to uncertainty of time delivery & had to ask a friend/neighbor to drive me to scheduled afternoon meeting.
7/18/2024
Nikki S. VERIFIED CUSTOMER
Very kind and professional
7/17/2024
Randall F. VERIFIED CUSTOMER
Impressive facility and staff. Josh was ready for me and I got the car serviced and on my way quickly.
7/17/2024
Vicki B. VERIFIED CUSTOMER
Very good
7/17/2024
Catherine R. VERIFIED CUSTOMER
The entire process was hindered by a severe lack of communication.
I was forced to cancel appointments and personal situations because I was not notified of the situation by the service department. This went on for several days. Yes I’m well aware that your dealership lost power. However in this modern day and age cell phones are available to make needed calls.
I am so disturbed by the service I received that I don’t think I will ever return to this dealership again. Certainly not the service I expected from a Lexus dealer. This is my first Lexus and most likely my last as service is key.
The key to success in all of life not just business is communication. Obviously this is something your dealership lacks.
7/16/2024
Lee C. VERIFIED CUSTOMER
The cost went from $77 to $108.
Too big of jump in less than 3 months.
I will be shopping around for my next oil change.
7/16/2024
Kenya H. VERIFIED CUSTOMER
N/A
7/14/2024
Kristin B. VERIFIED CUSTOMER
Nikolas was very professional and extremely knowledgeable about assisting me with my tires. Thank you!
7/14/2024
Patricia B. VERIFIED CUSTOMER
Just needed to pick up my second key fob. That was done in a timely manner, and my vehicle left looking like new after a bath!