It's always nice working with Akron/Canton Lexus team.
8/7/2024
Tabitha B. VERIFIED CUSTOMER
Josh was very professional and provided excellent customer service.
8/7/2024
Kimberly G. VERIFIED CUSTOMER
A favorable experience
8/7/2024
Amanda B. VERIFIED CUSTOMER
Very thankful that my car was fixed. In the beginning, I had told them that they needed to drive it 55 miles an hour or higher and for some reason it was told 35 miles so I had to make an extra trip up there to drive with the technician and he finally was able to hear the issue once we got on the highway at 60 miles an hour, please have your technicians insure that there is a sound coming from a vehicle and they think it’s the hub bearing. They should not just drive the car at 35 miles an hour. They should take it up on themselves to take it at highway speeds too. The technician did not do that until I drove all the way out there and rode with him.
With that said, Pryce was an absolute blessing. Very professional, friendly and understands the industry.
8/7/2024
Julie L. VERIFIED CUSTOMER
Thanks for making the experience easy and relaxing.
8/7/2024
Venkat A. VERIFIED CUSTOMER
Thank you
8/7/2024
Mary B. VERIFIED CUSTOMER
I always am glad to work with Nicholas. Very good customer service. He is both kind and smart. Everyone there is awesome,from the lovely people on the phone to the trusted service guys. Thankyou so much
8/7/2024
Darrell H. VERIFIED CUSTOMER
Pryce, Norm, my technician and the rest of the staff did an amazing job on my older Lexus. The options were explained to me and the work was performed on time and efficiently as promised. Thank you, again for a job well done. I’ll be back!
8/6/2024
Bill T. VERIFIED CUSTOMER
Very courteous and timely
8/6/2024
Elliott G. VERIFIED CUSTOMER
Reminder: Honesty is always the best policy.
8/6/2024
Frank R. VERIFIED CUSTOMER
Yes everything was great
8/6/2024
James H. VERIFIED CUSTOMER
Veteran Lexus owner since 2008, level of service was what I expected.
8/5/2024
Robert K. VERIFIED CUSTOMER
I was under the impression that your group had planned to pick up our car at our home, while leaving a loaner for our use if needed here, and your group was going to return our car to our home when completed.
We have always brought our car to your to be serviced in
The past and had the use of a car until you were finished, and then returned your car, either same day, or when we were told it was finished.
We appreciated the offer to pick it up at our home, but we’re not told it would be finished that same day, a late Friday , and we would be responsible to somehow get back to your shop with your car after your shop would be closed?
I would suggest that instead of using voicemails, etc., it will work better for someone to call us and talk to us about your plan for completing the job and getting the cars back to each owner.
The gentleman who brought the loaner car to our home was excellent and was helpful in everything and I thought our car would be returned when ready. Please do not blame him if I misunderstood!!
Robert K
8/3/2024
Sotery Z. VERIFIED CUSTOMER
Thanks Nikolas! Always great service!
8/3/2024
Joshua W. VERIFIED CUSTOMER
I work for Dell Technologies as a Sr. Service Manager and I know customer excellence when I see it. The team at Lexus of Akron Canton are simply the best! I just had the 120K mile service completed on my ES. Check engine light came on shortly after pulling away. I drove back into the garage and the team quickly found the issue, it was a simple fix - vacuum line came unplugged. This team took ownership of the issue and made it right and fast. Professional and knowledgable with great communication. Thank you service team - you all rock!!
8/3/2024
Paul J. VERIFIED CUSTOMER
Very good
8/2/2024
Scott L. VERIFIED CUSTOMER
The customer experience is first rate in your shop!
Thank You
8/2/2024
David G. VERIFIED CUSTOMER
Great service!
8/2/2024
Charles S. VERIFIED CUSTOMER
I was very very impressed with their service. I won't be taking my car anywhere else but Lexus of Akron Canton is to be serviced. I felt like Josh was a close friend. I'm completely satisfied.