I had extenuating circumstances so I called ahead. The advisor on the phone was very efficient and told me what to expect an approximate cost. When I get there, everything had to be repeated and after an hour and 15 minutes, I was told that I needed to replace my tire sensor, which I knew from the very beginning. I have been told the process would take an hour and a half and the cost was in the $200 range. Bryce said the cost will be about four to $400. We’ll take another hour to complete every time I went out to get an update on my car and the progress, it was like I was being introduced to him all over again. I was very frustrated as I had to leave in the morning for Florida. I decided after an hour and a half not to get the new sensor there but wait until I got to Florida because I did not have 2 1/2 hours to spend total. I was very stressed but did not fail like I was valued an emergency situation.
8/13/2024
Ray F. VERIFIED CUSTOMER
Nik is working diligently to meet my needs and keep the work at your dealership
8/12/2024
Richard B. VERIFIED CUSTOMER
Smooth
8/11/2024
Laura T. VERIFIED CUSTOMER
Thank you for the rental and being really helpful
8/10/2024
David K. VERIFIED CUSTOMER
Service was good. Only thing is that it was a little long. Not a problem because I expected it to be;however, was told it would take approximately 1.5hrs but took 3. So I would just prefer to have a better time estimate.
8/10/2024
Jennifer C. VERIFIED CUSTOMER
When I arrived I was told that they didn’t have me on the schedule for my service appointment. Nobody seemed to know what happened but I clearly made it for that date and time. I also asked them to take a look at the back drivers side seat. There was a stain and I had paid for the armor all package. They told me they would try and get it out, but if not possible send me to another location to get it taken care of. It was never looked at or discussed at pickup. Stain is still there.
8/10/2024
Alicia L. VERIFIED CUSTOMER
Wonderful service from arrival to departure!
8/10/2024
Bernard 'Barney'. VERIFIED CUSTOMER
Josh iwas excellent and helpful and thank you Josh and everybody at Lexus Of Akron-Canton!!!
8/10/2024
Paul B. VERIFIED CUSTOMER
Quick, thorough service.
8/10/2024
William D. VERIFIED CUSTOMER
Excellent
8/9/2024
Eva K. VERIFIED CUSTOMER
Pryce gave me a good customer service
Over the phone
And I hope lexus will notice me
When it's time to service my car again by email
Best
Eva K
8/9/2024
Jennifer B. VERIFIED CUSTOMER
Thanks again so much for the wonderful service
8/8/2024
Mary-Frances E. VERIFIED CUSTOMER
Nicholas always does a good job of taking care of me when I come in. Thank you so much Lexus for the great service.
8/8/2024
Kenny V. VERIFIED CUSTOMER
No
8/8/2024
Samer S. VERIFIED CUSTOMER
Job well done.
8/8/2024
Sabina K. VERIFIED CUSTOMER
Very nice people and helpful.
8/8/2024
Sue A. VERIFIED CUSTOMER
Paperwork lacking details and charges unclear
8/8/2024
Rita A. VERIFIED CUSTOMER
A+ service that is like no other dealership.
Helpful employees, great service and the absolute best car I’ve owned.