Lexus of Akron Canton Auto Repair Service

Ellie was very courteous- knowledgeable and informed me step by step

Everything was done to my complete satisfaction.

My doors were still very dirty/muddy on all of the underside rubber area that meets the car when closed. Maybe that’s not part of the inside? Back windows inside still had where my dog licked them on both sides. Remaining dog hair behind driver seat where seat had not been moved to get to it. I looked under floor mats on driver side to find the white residue Where the salt and water came together. Previously when I cleaned it- I was able to get it out with just water and a rag. Areas on ceiling not touched. I’ve been afraid to try clean with it being that very light color. I guess I was expecting the clean I got when I first got the vehicle. I won’t do a detailed clean again. Norman and Ellie very kind and attentive.

Everyone is so nice. And I’m always well taken care of. Thank you.

That’s fine. I was satisfied with the service and if a survey is yet to come, that’s perfectly all right.

Zeck did not give me verbally courtesy Enough and also did not do what he was going to Do- charge $10 dollars bill to my credit card Instead I gave the deliver car lady$10 Cash to pay the $10 bill payment from lexus service department It was totally unexpected Thank you Eva K

Good customer service and quick drop off/pick up process.

Josh was very thorough and took the time to explain all that was to be done my car today. He was very kind and personable. Thank you.

Always get great service

While it is never good to have a big repair like this, I trust the team there and really appreciate Josh’s approach. Very straight forward, timely in his communication, and just very professional.

Ellie met me with a smile,read to me what service was being performed, told me how long it would take and she and Norm told me to have a cup of coffee or hot chocolate in the waiting room.????????. I was text when it was done. It doesn’t get any better than that. What a team!!

Always professional and quality service. Very attentive! Thank you Josh and Timothy!!

Efficient

Good job as always

Great experience. Thank you!

Ellie was excellent. She kept me well informed and my vehicle was done on time. She even drove my car around to help me out. Thank you, Ellie.

Your service department do an excellent job, Thank You Bill Madlem

From Josh’s pleasant greeting and willingness to see that my concerns were taken care of to my pulling out of the garage I was impressed. Thank you

Nothing but thevies and robbers,is how I feel about your service department. I hate doing business with your service department If it wasnt needed I would have not had my Lexus fixed by you. Josh knew I was upset and said nothing, did nothing. Told me he would talk to the technician and the general manager about my issue, still waiting to hear back. Not surprised. There is a huge disconnect between the techs and the service desk staff, leads a loyal customer like me to NOT TRUST the service denartment and the mechanics. Funny how my estimate was 338.00 and when I paid the bill it was 978.00. No phone call that our bill would be over double. No phone call to let me know it would take another dav for my car to be fixed. Plus, funny how the mechanic has indicated I need a new driving belt, twice now at my last two oil changes. Giving two different reasons why I need a new one Never went to my service history and checked That i replaced it only 20k miles ago. No follow up that maybe there might be a issue With the part I paid 214.00 an hour for your mechanic to work on my car, which to replace a cable and a bracket to the hood of mv_car took 3 1/2 hours. Some how I think I paid for his lunch and social time too. I would have preferred to spend my money talking to him directly. But i have never been given that opportunity. I love lexus products, but feel like I am always being taken advantage of, lied to or robbed from your service department

Very satisfied