She was very helpful, curtious and informative.
I was well taken care of.
Thank you and thank Ellie.
Alan G
3/10/2025
Young-Hee M. VERIFIED CUSTOMER
Well done
3/10/2025
Andrea D. VERIFIED CUSTOMER
I had called to schedule an oil change/tire rotation on my Lexus RX350
The woman on the phone pulled up my account and set the appointment
When I arrived for my appointment, Ellie told me it wasn’t time for an oil change (even though the maintenance light was on in the car) and they would not perform one. However, they would be happy to rotate the tires for a mere $53 and change. I quickly declined and then remembered I had a FREE rotation on my account. I had to let Ellie know of the free service. She found it with no problem though she didn’t bother to mention it while she my account pulled up on the iPad?
The rotation was completed. It took about an hour which I thought was a bit lengthy to only rotate tires?
My husband and I do have decent experiences with your sales team but the service afterward leaves a lot to be desired. A fully stocked refreshment center does not make up for the lack of customer service and wasting of time.
Regards
Andrea D
3/10/2025
Catherine G. VERIFIED CUSTOMER
I have much confidence in Zerryck.
3/9/2025
Haley V. VERIFIED CUSTOMER
Thanks
3/9/2025
Jeffery G. VERIFIED CUSTOMER
Great service as usual. I will be back for the brakes!
3/8/2025
Jeffrey M. VERIFIED CUSTOMER
Garage is nicer than my kitchen
3/8/2025
Sheila H. VERIFIED CUSTOMER
Ellie did a great job communicating with me about service needs for my car and as very friendly and courteous!
3/8/2025
Dona C. VERIFIED CUSTOMER
Very professional and efficient.
3/8/2025
Joseph M. VERIFIED CUSTOMER
Zerryck,
Got me into my loaner and on my way very quickly. I dropped my vehicle off at 2:30 in the afternoon and they were finished with before the end of the day.
3/8/2025
Carleeta S. VERIFIED CUSTOMER
I had very good experience today and Nik as extremely helpful and friendly. I plan to return for any future service needs.
3/8/2025
Esther T. VERIFIED CUSTOMER
She was professional, pleasant and helpful. Stellar customer support. Thanks!
3/7/2025
Marlene F. VERIFIED CUSTOMER
Great communication, knowledge, patience, all around, explanatory, etc.
3/7/2025
Debra E. VERIFIED CUSTOMER
I was not allowed to enter my additional comments here and submit…. The tech Ellie was great with the oil change. Maybe I’ll try another Lexus dealership. Thank you
3/7/2025
Andy T. VERIFIED CUSTOMER
Lexus did not do Free Inspection with Oil Change.
3/7/2025
Val C. VERIFIED CUSTOMER
Great job
3/7/2025
Robert O. VERIFIED CUSTOMER
Ellie communicated well with me and was sure the work on my RX350 expeditiously.
3/7/2025
Beverly S. VERIFIED CUSTOMER
Very professional. Thank you.
3/7/2025
Jose D. VERIFIED CUSTOMER
Helpful and pleasant. Thank you
3/6/2025
Scott H. VERIFIED CUSTOMER
Spot on with the time estimate. Also was very easy to get an appointment set up (next day from when I called in). And everyone is really friendly!!