Arrived at 8:45 for my 9:00 appointment for an oil change and tire rotation. As usual when I come in for basic maintenance, more items were found that needed fixed. I agreed to have everything done and asked how long it would take. I was told 11:30 or 12:00. However, it was not done until 1:00 and that was only because I pushed for it as I needed to be home by 1:30 for a work call. Nick apologized but also told me 4 techs called off and the tech working on my car was working on 3 cars at once. I was the only one in the waiting area when I left. If I was waiting, why was the tech working on cars for people who weren't? Poor time management and inconsiderate of my time.
3/28/2025
Nancy H. VERIFIED CUSTOMER
Very courteous & knowledgeable —although a long wait, I feel secure in knowing the service was done right
3/28/2025
Marlene F. VERIFIED CUSTOMER
Nick is sooo great and informative and helpful !
3/28/2025
Glenn L. VERIFIED CUSTOMER
Josh did a fine job
3/28/2025
Donna E. VERIFIED CUSTOMER
The scheduled oil change took over 2 hours to complete. This seems very long for oil change and inspection.
3/28/2025
Christina P. VERIFIED CUSTOMER
Nikolas is the best!! Thank you for great service.
3/28/2025
Ronald B. VERIFIED CUSTOMER
Ellie did a great job with our check in and getting us back on the road.
Thanks for the great service!!
3/28/2025
Duane R. VERIFIED CUSTOMER
Great service from the whole team!!!
3/28/2025
Lisa T. VERIFIED CUSTOMER
Courteous, thorough, and an all-around pleasant individual!
3/27/2025
Katherine G. VERIFIED CUSTOMER
Joshua is a wonderful very knowledgeable service advisor.
3/27/2025
Joseph V. VERIFIED CUSTOMER
Nick did a good job keeping me informed about the work to be done.
3/27/2025
Larry S. VERIFIED CUSTOMER
Excellent professionally in every way!
3/27/2025
Gloria R. VERIFIED CUSTOMER
Timely and correct to solve my problem…
3/27/2025
Darlene G. VERIFIED CUSTOMER
Zerryck was very helpful and accommodating.
3/26/2025
Mary G. VERIFIED CUSTOMER
So easy!
3/26/2025
U.P.L. International,. VERIFIED CUSTOMER
Always a pleasant experience at Lexus Akron Canton
3/26/2025
Joseph P. VERIFIED CUSTOMER
Nick was very helpful. Best service I’ve ever had Nick is a great
3/26/2025
Jean A. VERIFIED CUSTOMER
Car looked great, nick was very professional and kept me up to date
On everything
3/26/2025
Emil S. VERIFIED CUSTOMER
He was great
3/26/2025
Kelli C. VERIFIED CUSTOMER
It was very nice working with all of you. You were very accommodating. Thank you so much!