The only disappointment I had was the fact that none of your staff were wearing masks. Masks are about protecting others. As a nurse, I appreciate that you sanitized my vehicle at all the “touch points”, but without a mask, anyone that was in my vehicle could have left virus in my vehicle. Fabric masks are just as protective as manufactures ones for protecting your customers. Please consider implementing this is the future.
4/22/2020
Steve L. VERIFIED CUSTOMER
Scott Gilmore explained the details of recommended 60K mile service and answered all my questions with extreme patience and clarity. He is very personal and comes across as extremely trusting of his service team. His accurate estimate of when work would be done helped me use my day well and the cost estimate was accurate. He gives extra advice about my RX350 and helps forecast future maintenance to expect. Metro Lexus is equally close but I only come to Akron/Canton because of Scott and also Laura.
4/20/2020
Penny W. VERIFIED CUSTOMER
Thank you!
4/19/2020
Ana C. VERIFIED CUSTOMER
Timely and precise attention to detail .
4/19/2020
Steven F. VERIFIED CUSTOMER
Scott has always been professional and accommodating. There are several things I have not mastered regarding the computer or electronics systems that Scott has always taken the time to show me and explain. He is a true asset to your company.
Thank you
Steve
4/19/2020
Melissa C. VERIFIED CUSTOMER
Great staff
4/19/2020
Jennifer B. VERIFIED CUSTOMER
Great work as always
4/18/2020
Cindy W. VERIFIED CUSTOMER
Excellent customer service. thank you
4/18/2020
Keith L. VERIFIED CUSTOMER
Scott was great. Very cognizant of Covid cleanliness protocols.
4/17/2020
Irene R. VERIFIED CUSTOMER
I wish you would of had some water available during our 2 hour wait.