You all were so helpful. I loved the red loaner that I drove for the day. Thanks Nikolas!
4/9/2021
Peter A. VERIFIED CUSTOMER
Everything went well
4/8/2021
Ifendu N. VERIFIED CUSTOMER
I came primarily to perform regular oil change. I also asked Nick to investigate two things: a) how to disable the VSC light as I did not see any benefit fixing it again; b) to inspect why I hear noise that sounds like the car is high gear. Instead of addressing these two issues, Nick convinced me to do an alignment that I did not plan on doing during this visit. The alignment work led to replacement of the rear trailing arm and bolts, costing $509 parts and labor + $109 for alignment. In nutshell, the two issues I inquired about were not resolved.
4/8/2021
Jose Alexis. VERIFIED CUSTOMER
Marty is an excellent professional, courteous. Lexus is lucky to have Marty!
4/8/2021
Jim G. VERIFIED CUSTOMER
This was an absolutely amazing and complete experience Nick was just beyond any of my expectations for an outstanding service manager and kept me apprised of everything with the car at all times we receive the car back today and exceeded our expectations exponentially
4/8/2021
Dennis D. VERIFIED CUSTOMER
I’ve been working with A / C Lexus for service & sales for many years & am always impressed with all aspects of the operation... the entire staff is first-rate & a delight to work with ????...as good as it gets, only better ??
Thanks for asking, DENNIS
4/8/2021
Lindzy S. VERIFIED CUSTOMER
Nick was very nice and helpful to me. This was my first time getting my vehicle serviced here. Although the total of my bill wasn't what I anticipated since I just went in for wiper blades & tire rotation..I was very pleased I was able to get a loaner vehicle to drive until mine was finished.
4/8/2021
Corrine B. VERIFIED CUSTOMER
Marty kept me informed and explained everything. Very pleasant interaction.
4/8/2021
Thomas N. VERIFIED CUSTOMER
Nikolas was very professional and attentive. Great job Nikolas!
4/7/2021
Jim K. VERIFIED CUSTOMER
Nic, Scott, Marty, always do an excellent job. All works appears to be functioning in an excellent manner.
Thanks for the excellent service and empathetic care.
4/6/2021
Dennis M. VERIFIED CUSTOMER
Dave, the valet , was a delight. Thanks to him. He’s an asset to your store!
4/6/2021
Kathryn A. VERIFIED CUSTOMER
Thank you for the services completed on my Lexus.
I did have to wait awhile while picking up my vehicle, which is very unusual.
4/6/2021
Kristin H. VERIFIED CUSTOMER
I meant to say no appraisal request
4/6/2021
Patrick C. VERIFIED CUSTOMER
Excellent service. Very easy and no hassle to get work done on my car.
4/6/2021
Theresa K. VERIFIED CUSTOMER
Scott is attentive and personable. I always feel great when I pull in and he greets me.
4/5/2021
Benita T. VERIFIED CUSTOMER
The inside of my loaner was really dirty
4/5/2021
Rajiv V. VERIFIED CUSTOMER
Good job! Thanks
4/5/2021
Brad J. VERIFIED CUSTOMER
Best visit there yet. Excellent. Superior customer service. I applaud you
4/2/2021
Scott B. VERIFIED CUSTOMER
I cannot say enough about the service I received on Friday, April 2 . I was in the area and decided to stop to see if I could set up an appointment for service and was pleasantly surprised when Scott told me he could get me in now. He explained in detail the 30,000 mile service that was needed for my vehicle and treated me like royalty. Awesome experience thank you!!!