Nikolas was friendly, professional, and kept me updated on the status of my car.
4/28/2021
Scarlet V. VERIFIED CUSTOMER
Always great service.
4/27/2021
Brian S. VERIFIED CUSTOMER
Excellent service
4/27/2021
Althea K. VERIFIED CUSTOMER
Thanks for the great service.
4/27/2021
Robyn W. VERIFIED CUSTOMER
The entire team at Lexus service department is great. They are all so kind and helpful. That is one of the many reason we are repeat Lexus owners!
4/27/2021
Dave M. VERIFIED CUSTOMER
YThe Service Dept does an excellent job! Kudos to Scott, Marty and Nikolas
4/27/2021
Thomas W. VERIFIED CUSTOMER
I had windshield wipers installed yesterday. Compared to another dealer where I had wipers installed last week there is a huge difference in amount charged for labor.
4/27/2021
Michael Z. VERIFIED CUSTOMER
My appointment was @ 1:00 PM on Friday, scheduled a week earlier. I was told it would take 2 hours at that time. I live 45 minutes away from the dealership and requested a loaner so I didn’t have to wait around. Glad I did! When I returned a few hours later, I was told my car wasn’t going to be done, but it would be done by Saturday after 1:00 PM. OK. Trip #2 from Alliance on Saturday. We took advantage of the wasted time by going to lunch in Akron and arrived at the dealership after 2:00 PM, only to find out the car wasn’t done and wouldn’t be ready until Monday. A complete waste of a Saturday! Trip #3 on Monday. While I appreciate the use of the loaner this whole time, there was a complete lack of communication with me about why the first appointment couldn’t have been rescheduled and you could have avoided wasting hours of my time driving back and forth. I love my Lexus, but this is one of the huge drawbacks of leasing a vehicle from a dealership 45 minutes away. - Lynn Zerbe (I drive the NX, leased under Michael’s name)
4/27/2021
Maria A. VERIFIED CUSTOMER
Thanks for the car wash Scott!
4/27/2021
Kelly J. VERIFIED CUSTOMER
I love working with Scott. He's always friendly and professional. My car needed service for a couple of recalls today; he told me when I could return to pick it up, and it was right on time! I appreciate that my time is valued. Thank you, Scott.
4/26/2021
Eva K. VERIFIED CUSTOMER
Scott is proffssional repair consultant
If scott can be nicer with his attidue toward his customer
It would be more appreciate with his customer like me- eva
4/25/2021
Heidi G. VERIFIED CUSTOMER
He was very accommodating with giving me a loaner vehicle while my vehicle
was in for an extended time to remedy a recall.
I always appreciate the communication from Akron/Canton Lexus.
4/25/2021
Fred U. VERIFIED CUSTOMER
Nik went above and beyond the call of duty. I was very pleased with his service!
4/25/2021
Bruce S. VERIFIED CUSTOMER
He is first class.
4/25/2021
Jewell W. VERIFIED CUSTOMER
Thorough, and fast.
4/24/2021
Candace D. VERIFIED CUSTOMER
After car was serviced I was told you did not carry the type of oil my car requires and I was charged an additional fee of 20.00 I was not informed of when my next service should be in use to being provided this info when car is serviced at metro Lexus