The chairs in the waiting room are VERY UNCOMFORTABLE!!!
9/16/2025
Leigh C. VERIFIED CUSTOMER
Well mannered service providers were an absolute please to be around!
9/16/2025
Glen R. VERIFIED CUSTOMER
Josh is a top shelf service rep. Friendly, efficient and a good communicator.
9/16/2025
Jeffrey S. VERIFIED CUSTOMER
Scheduled original appointment on line and when I called to confirm they said I needed to reschedule, which I did via the phone. Never received text or email confirmation. Had to call to confirm. Dropped off this morning for service at 7:30 am. Got no updates during day. Had to call and wait on hold to see if my car was ready at 4:15. When I went to pay, invoice was $300 more than quoted. It was input wrong. Norman was amazing as usual and Joshua did a nice job cleaning things up. I expect more from a dealership. And last insult was all the coupons were taken off the website from when I first booked my appointment.
9/16/2025
Tina L. VERIFIED CUSTOMER
I’m not sure you have my address.
9/14/2025
Roger W. VERIFIED CUSTOMER
Great service. Thanks
9/13/2025
Kelly T. VERIFIED CUSTOMER
Absolutely top notch a spirit of excellence!!!
9/13/2025
Kristen B. VERIFIED CUSTOMER
Pryce is always very kind and professional. I enjoy his warm demeanor and knowledge about the Lexus product.
9/12/2025
Mary G. VERIFIED CUSTOMER
Excellent!!
9/12/2025
Brenda M. VERIFIED CUSTOMER
My car was picked up via valet on Wednesday. No one had called to tell
Me when I was getting it back. I texted on Wednesday afternoon and was told being dropped off Thursday AM. At 4:30pm, I finally called to see if that was happening. I kept getting refreshed on hold, and finally someone said they were short staffed, and was hoping to drop it off Friday, but no guarantee. This is my first visit with this service dept, and I am use to more professional communication.
9/12/2025
Joann T. VERIFIED CUSTOMER
Always a comfort to have my car cared for by your staff
9/12/2025
Amy C. VERIFIED CUSTOMER
The time of pick up and drop off changed in short period from what was expected - which I can deal with however the car left for us had less than a quarter tank of gas which is odd and I have never had a car in for service where you do not vacuum the car and wash it. Neither occurred.
9/11/2025
Timothy B. VERIFIED CUSTOMER
Everyone was professional and polite…no issues with staff. Apparently the issue with my car is in the design/build and cannot be “fixed”.
9/11/2025
Patrick C. VERIFIED CUSTOMER
Josh was exceptionally polite and professional.
9/11/2025
Cynthia D. VERIFIED CUSTOMER
This was my first experience with the concierge service. A little more communication about how the service works would be helpful.
9/11/2025
Susan C. VERIFIED CUSTOMER
The service department was great! The call center to get an appointment was horrible. Very dissatisfied with the process with that portion.
Thanks.