Josh was very polite and helpful. I enjoyed interacting with him.
8/30/2025
Carol Edmunds. VERIFIED CUSTOMER
There was no high pressure sale talk to get me to have Lexus personnel to immediately to the repairs needed for my vehicle. I was going to leave and have my personal car repair man take care of it. Lexus has always had my best interests. I suggested a loaner car. I had been there
for sometime. I came for a car wash. I was given one and went merrily home. I had the quotes for the repairs. After I settled the bill on my return I left. When I arrived home and looked at the previous quotes I found they were less then I paid. I called Nick and he immediately refunded $$to my charge.
8/30/2025
Lee M. VERIFIED CUSTOMER
Thanks for your kind service. Lee
8/30/2025
Paul B. VERIFIED CUSTOMER
Great waiting area, clean restrooms, Nick answered all my questions. I appreciate the Vehicle Inspection Report. Love the aquarium.
8/30/2025
Valerie M. VERIFIED CUSTOMER
The young man that met us at our car when we arrived was very friendly and welcoming. He checked our mileage and answered any questions we had. He definitely deserved a shout out!
8/30/2025
Helen S. VERIFIED CUSTOMER
Good service
8/29/2025
Connie W. VERIFIED CUSTOMER
Great job!
8/29/2025
Ellen K. VERIFIED CUSTOMER
Norm and the whole service department were very friendly. Waiting room was fun to read in and have coffee.
8/29/2025
Flanvis J. VERIFIED CUSTOMER
Excellent!
8/28/2025
Jay P. VERIFIED CUSTOMER
Charging a fee to pay by credit card makes it less than a satisfactory experience. For as much money as you charge for your services, bush league & insulting to customers.
8/28/2025
Linda B. VERIFIED CUSTOMER
I received too many emails from Lily to schedule my service. It bordered on harassment. I was not given a document for my records about the service. The day after being at Lexus Akron Canton, I received a text to call and reschedule my missed appointment. I called to let them know I did not miss my appointment and my call could not be transferred to the appropriate person. Then yesterday I received a text that my car was done and ready to come home!!! REALLY? I have strong concerns about this service department. I am considering buying something other than a Lexus just because of this service department.
8/27/2025
Marlene F. VERIFIED CUSTOMER
Nick was terrific and accommodating as always !
8/26/2025
Andrzej P. VERIFIED CUSTOMER
Service went well
8/26/2025
Julie P. VERIFIED CUSTOMER
Nikolas was great and I appreciate his time.
8/26/2025
Robert B. VERIFIED CUSTOMER
Good work
8/25/2025
Daniel W. VERIFIED CUSTOMER
Excellent service experience! Thanks!
8/24/2025
Gaudiosa S. VERIFIED CUSTOMER
Friendly staff,
My comment or suggestions, when the lexus owner is waiting at lounge for the service of their car, why no one can talk to then chat friendly about their experiences about car, cars, when plan to get another car, friendly talk is the key... then the continues prospects of car buyers are on the list...
8/23/2025
Belinda J. VERIFIED CUSTOMER
Excellent service.
8/23/2025
Kristin L. VERIFIED CUSTOMER
This was my first service with my new Lexus. Everything was great !
8/23/2025
Jamie M. VERIFIED CUSTOMER
Very disappointed, vehicle should not have been returned with PPF newly installed and already peeling up