Lexus of Akron Canton Auto Repair Service

When I set up my appointment for an oil change, change wipers and to check the brake fluid for possible drain and replace. I was told that the service work would take 1 1/2 hours, I requested a loaner. I drop my car off at 10:15, my appointment was at 10:30. I returned the loaner 2 hours later. My car wasn't ready. I was told that parts hadn't provided a quote for items the tech requested. So my car hadn't had the service work completed. I said that it's been over two hours and how can it be my car still wasn't ready? I was told when you get a loaner that customers who are waiting in the lounge for service get moved ahead of those that get a loaner. I wasn't asked how long I'd be using it. I said I didn't want any of the additional parts because I couldn't wait any longer. I ended up still waiting longer for my car, which in the end took 2 hours and 45 minutes from the time that I dropped it off. I've gotten loaners several different times and never once was I told that waiting customers get preferential treatment over those with loaners. If that's your policy now then the customer should be told that up front before they get a loaner. I feel as I was disrespected with no concern about what my schedule was for the day, which by the way through me behind. Bottom line if this is your new policy I'll be thinking twice before I bring my car back for any service work.

Seamless drop off and pickup. The ride is outstanding with service performed.

Great service and great communication. Happy to be back.

Great job on servicing my Lexus. A little disappointed that I couldn’t get a car wash on the day I was there.

Everyone was very nice, and the service was very timely; I only waited about 45 minutes. I was disappointed though that my vehicle wasn’t washed. This is my first Lexus and it has been a long time since I had service that didn’t include washing, etc.

Robert was Great!!! Will be back next week for tires!!! ???? We have always been pleased with your service!!!

My best service ever????

Marty & Scott we’re great, very friendly and helpful

No

Great service

.

Excellent help from Norman and Robert

When I contacted your service department with my concerns they set this appointment, they knew I was having trouble updating my navigation system. When I came to the appointment they said I needed to speak with Tim Arner, but he doesn’t work on Wednesday! So now I have to call Tim when he is working and if he cannot guide me over the phone I will have to take a trip back to get this completed. I live 40 minutes from your dealership.

All employees that I encountered were very friendly and professional. Car was in and out the same day for an unscheduled appointment. Loaner was very much appreciated.

Great experience!

I was kept informed and the car looked good Professional service

Was satisfied with the attention given

Your service level is one of the main reasons I have bought many Lexus over the years.

Great and timely.

Robert Eggeman, Porter and your entire service team were excellent, as always! Professional, courteous, knowledgeable, prompt, attentive, thorough and friendly!