Lexus of Akron Canton Auto Repair Service

Overall satisfied, however the detailing of the interior was lacking. The headliner on front passenger side has some spots that do not look like they were cleaned.

Nikolas was nice and professional

Nikolas did an amazing job. Thank you so much for having great people like Nikolas.

Scott Gilmore is the best.

Great service

Car was done early! 45 minutes instead of 90 min.!

We were broke down and out of town. He told us to come in and it was repaired quickly. Can’t thank y’all enough.

I made an appt and dropped my car off at 730 am to LOOK at my brakes.By 3 when I had not heard anything, I called. Scott told me they hadn’t looked at the car yet and could not guarantee it would be done that day. When I expressed my frustration he said it was delayed due to walkins & Waiters. I said I made an appt over a week ago, the waiters come after the appts, I need the use of my car. And then in a condescending tone informed me “that’s why we gave you the loaner” I had plans to travel out of town and found it very arrogant and rude for the dealership to ASSUME it was ok to keep my vehicle overnight without even checking with me!!! Somewhere in the conversation at 3p he told me the tech was just finishing up with yesterdays work - what?!?! You have no idea what people have going on in their lives and that is a very large assumption. If my vehicle wasn’t even looked at by 3, and the previous days work wasn’t completed yet - why did it have to be there by 730 am? I received info on recommendations about 545, meaning there was no way the repairs would be done the day the car was dropped off. Ultimately, I understand, **** happens. And if I had received a call that said “hey we are really behind, I apologize, would you like to leave your car overnight or pick it up and return it in the morning” I likely would not have minded. But to be TOLD You provided me with a rental car-ergo the service department can do what ever they please with my car - is outrageous!!!! And lastly - ask yourself this - would he have made the same assumptions and statements if I were a man?

Should I have had a windshield sticker put on my car? There was one there that had expired.

Job seems well done. I liked the video of my car. However, I would have appreciated a text or call when my car was done indicating that I would not get it back until the next day.

Great service ????

My opinion 735.00 to change a $35 brake line is a bit excessive. It makes me look at other options in the future.

No

Excellent visit. Everything went very smoothly!

Great service including pickup and return

It was 24 hours before I heard anything about my car. 3 calls to service went unanswered and no voice mail. Finally, the next day, the attendant put me through to Robert's voice mail. He returned my call shortly. I was also surprised at the 98 dollar charge for replacing wipers. I was told they needed to bd replaced but no cost estimate was provided. I'll replace them on my own if that's how much it costs to have Lexus fo it. Robert was very helpful in providing a loaner and dealing with my concern about an over sensitive alignment screen.

The entire service experience with Scott was great. I really appreciate the thorough care he provides. His great customer service and knowledge is comforting and I trust his recommendations for my vehicle. Thank you. I’m thoroughly satisfied and will recommend Lexus Akron Canton because of Scott.

Everyone is so polite, and accommodating. Thank you all.

Nik and the team at Lexus Akron Canton are the best of the best. I came in for an unscheduled check on low tire pressure and within an hour I had a new tire mounted and I was driving away. They made sure I got the best price, that I was comfortable and that they took care of me quickly and efficiently. I am very glad my car comes to this service team. Thank you!!

I like my vehicle; however, I have experienced a surge in excelleration on two different occasions which makes me slightly uncomfortable. Scott, the sales associate explained yo me that this is a common phenomenon. I’m just not sure that I am comfortable driving it like this. I would appreciate a trade in quote. Thank you, Connie Smith