Car was taken valet on Thursday morning. I was told it was done Thursday afternoon and would be returned. Never got a call. Called Friday and was told I would get a call in 15 minutes with a time. Never got the call or the car. Called Saturday and was told I would get the car Monday. We will see. That just seems crazy to have the car that long for simple service!
9/10/2022
Gabrielle R. VERIFIED CUSTOMER
It’s was welcoming and pleasant.
9/10/2022
Charles W. VERIFIED CUSTOMER
Good follow up
9/10/2022
Deborah C. VERIFIED CUSTOMER
You team is doing a great job conducting business under their current work environment.
9/10/2022
Tadd C. VERIFIED CUSTOMER
Always great!
9/9/2022
Matilda R. VERIFIED CUSTOMER
I want to send kudos of appreciation and gratitude for the kindness and assistance offered to me. I’m recovering from a fractured hip and femur and using a Walker. Everyone went out of their way to help me. They drove me to the waiting room and assisted me to be comfortable. The gentleman taking my information to the gracious, kind African-American young man who went above and beyond to help. THANK YOU
9/9/2022
David H. VERIFIED CUSTOMER
Robbie is knowledgeable and very personable and makes you feel like he really cares about his customers
9/8/2022
Darren B. VERIFIED CUSTOMER
Everything was great except the price
9/8/2022
Charles G. VERIFIED CUSTOMER
Marty was very communicative and great to talk to. Service from the whole team was smooth all the way through. Even the service team that was walking around the campus that ran into me were amazingly courteous!
Only things were I wish the team would have cleared the maintenance message on the dash and maybe wipe down the inside a little ( no biggie as those are both my responsibility anyway, just would help from a convenience standpoint).
9/8/2022
Tom F. VERIFIED CUSTOMER
I was a day early and they fit me into their busy schedule..cuddos!!
9/8/2022
Phillip C. VERIFIED CUSTOMER
My service appointment was completed on time as described and the loaner vehicle was ready at time I dropped off my vehicle. Everything was handled professionally and with courtesy.
9/8/2022
Jewell W. VERIFIED CUSTOMER
Service today was professional and staff was courteous and helpful. And didn’t laugh when I tried to echo the strange sound I thought my car was making.
9/7/2022
Marcia C. VERIFIED CUSTOMER
The young man in service, I believe his name was Norm, (said he had been with Lexus 7 yrs), was extremely nice, polite, and went above and beyond.
9/7/2022
Dejuan S. VERIFIED CUSTOMER
He was very nice and helpful he kept me updated on what was going on with my vehicle
9/7/2022
Harvey S. VERIFIED CUSTOMER
The entire team is awesome
9/6/2022
Mary B. VERIFIED CUSTOMER
Done on a time as promised. Staff was very professional and courteous.