Right Toyota Auto Repair Service

When I was driving home after the Tab 4 was serviced for a recall I noticed the time on the clock and CarPlay were not reset to the correct time.

Only said no because I had a difficult time getting an update on the work. Called & left a msg on the automated system. About 45 min later, having received no update, sent a text following up. 30 min later, called again and did reach my service rep who updated me. I get the impression, they are stretched too thin. I also heard they are needing more mechanics. Maybe recruit new grads from EVIT?

Matthew was very helpful

Trevor took excellent care of me, finished the job early, and was a great communicator, and I will hope to use him in the future!

Very appreciative of the excellent service and care I received from Lucas Rolland today. He went the extra mile to help me.

It was very busy so the wait was long but I feel like Trevor did his best to get my car in and out of there as quickly and efficiently as possible:)

Matt was excellent. Great job

Thanks Lucas. It has been somewhat frustrating having these issues with a brand new Sequoia; but, you have really been supportive, trying to get everything figured out and worked out. I appreciate it !

JR is an excellent advisor.

Everything went smoothly

He was so helpful and kind! Next visit would be rebooking with him.

Jr. is a great service advisor! So helpful and knowledgeable!

It’s my impression that your technician waited too long to call corporate to get recall software update to successfully download. That is not David’s fault.

Brought my 2025 tacoma trd in for scheduled 5k service. Made appointment for 730 am on a monday as I am a busy self employed buisness owner. Checked in my truck at almost exactly 730, and there was only a light load of customers at that time. Told service writer I would wait as I knew it was just a tire rotation and quick fluids inspection. Proceeded to wait an hour and a half, then when I looked around the corner, my truck was sitting out in the lot, window down, I guessed possibly done. Went inside and asked the writer if my truck was done, he replied with not looking up, a brief grunt, and a short "no", followed with, "there was a delay" and nothing else. No sorry about the wait, I will see what is going on, nothing. Sat for another 10 minutes or so, truck never moves. I go to service writer and say, "i need my keys", pretty.much intending to take my truck and leave, he blurts out, "keys are in it boss", I go to my truck, take out my water bottle, as its 105 by now, and now he approaches my truck, tells me it didnt need a tire roation, and pulls it to the now empty covered parking carport over back of service area. But, he pulls it all the way to the front, all the way into the sun, jumps out, leaves it running and goes inside, tells me in passing he needs to check something or other, and goes inside. I sit in the bench, watching my truck idle, parked in the sun, in am empty shaded covered parking port for another 10 minutes, finally he walks out and says, "hey, your all good to go chief" I should have backed over him. Disrespectful, arrogant, incompetent, I could go on and on. I WILL NEVER VISIT THIS DEALERSHIP AGAIN. Cant believe I spent 45 grand on a truck at a place with such insanely bad management. 2 friggin hrs to reset my maintenance due screen, no tire rotation, nothing. I could understand if it was busy, but it wasnt. I sat in the heat and watched him, and many others literally just "busy walking" around, whilst nothing got done. Would have been much different if he was at least communicative, and respectful. Ive bought 2 work trucks from this dealership, I expected a little more.

Great work thank you!

Kind and through

Very professional and helpful .

I am so upset about the wait time my appt was at 8:30. I didn’t leave until 12:30. And I had to pay money lol. I was on vacation at jw Marriott so wasn’t happy missing out on lazy river time. I can’t believe my 2025 Toyota TACOMA had an alignment issue so early in its life. I hope I wasn’t taken advantage of js

I appreciate the excellent service I receive for my vehicle from Matthew Rich.

Orlando was pleasant, knowledgeable, and professional.