Was left standing outside a locked glass door for 5+ minutes before entry was permitted. I knocked on door and was ignored then knocked again and got an index finger to wait signal, this was at 6:55 am for a 7 appointment. Once inside everything went fine.
6/4/2026
Aaron S. VERIFIED CUSTOMER
Great service! Your waiting area is nice and you keep your word with your customers. It’s appreciated in these days of declining customer service.
6/4/2026
Stephen B. VERIFIED CUSTOMER
Thanks for everything
6/4/2026
Robert S. VERIFIED CUSTOMER
Joseph was awesome kind friendly and professional. I had a issue with my cruise control and he fixed it on the spot thanks Joseph
6/3/2026
Marvin C. VERIFIED CUSTOMER
Ok
6/3/2026
James K. VERIFIED CUSTOMER
Good service
6/3/2026
Danny S. VERIFIED CUSTOMER
Pete is yhe best
6/2/2026
Thomas F. VERIFIED CUSTOMER
When should have the things said my car needed costing about $300.+ ??
6/1/2026
Mary K. VERIFIED CUSTOMER
Great customer service!
Thank you so much!
5/31/2026
Sarah R. VERIFIED CUSTOMER
The communication was not great. I would call and someone would take my name and number down but no one would call me back for hours. Once hours passed I would try to call again just to get the same response. My vehicle was not complete when I was told it would be giving some time before I call and then get told they still don’t have the correct part to fix it.
5/30/2026
Timothy K. VERIFIED CUSTOMER
I've been in automotive service industry for 25 years and Toyota has a good crew. Thank you for your service
5/30/2026
Adrienne K. VERIFIED CUSTOMER
I appreciate you getting to my vehicle. I called for 2 weeks and didn't get a response call back so I decided to drop it off and try my luck. I do want to let you know that I thought the online approval was great and handy for busy teachers, however, I clicked on 2 of the recommendations- the air filter and alignment. They were not done based on the online approval that was sent to me. I did text you this morning and asked if the recalls and alignment was done. Alignment was done after I said something, and I forgot to mention filter. I didn't notice it at time of payment, and I had to get back to work. Maybe there is a bug in the approval program? My apologies for not being able to answer when you called me about the vehicle, we played phone tag. Overall your service department continues to be great. Thank you!
5/29/2026
Matthew G. VERIFIED CUSTOMER
I asked for the key to be left in the vehicle. It was not and now we don't know where it is.
5/28/2026
Sasithorn M. VERIFIED CUSTOMER
Great to service and give information to review reports
5/28/2026
John R. VERIFIED CUSTOMER
Thank you all at Toyota of Helena
5/28/2026
Kim K. VERIFIED CUSTOMER
Excellent service in a timely manner as always!
5/27/2026
Frank G. VERIFIED CUSTOMER
Work was well done. Shuttle service was very good.
I received a text saying that I missed my appointment when I was at the shop 1/2 hr early. That was confusing. But the rest was very satisfactory