Amy is always the best, I trust her and my truck always gets fixed right. No problems.
5/22/2026
Lowell A. VERIFIED CUSTOMER
Very happy with the recent experience with Toyota oof Helena.
5/21/2026
Andre B. VERIFIED CUSTOMER
Any and her assistant are very nice and do anything to satisfy you. I’m sure the mechanic did a great job. HELENA TOYOTA HAS THE BEST PEOPLE STAFF IN MONTANA.
5/21/2026
Robert W. VERIFIED CUSTOMER
The person at the service desk did a very good job explaining how things are going with my Toyota Rav 4. They told me what to do when I started to have problems with my vehicle again. I plan to follow through with the advice that I received from the person who was working at the service desk.
5/20/2026
Deke P. VERIFIED CUSTOMER
Amazing staff. Quick to schedule and get everything taken care of on a last minute ordeal! Great team all around
5/19/2026
Colette L. VERIFIED CUSTOMER
I will never go back. I sat in the waiting room for 2.5 hours waiting on a shuttle. This wa s schedule appointment. I had. Coupon for. 29.99 oil change. I asked where the shuttle was. They said it be just. A few minutes. Another 20 minutes later and no shuttle. I was now to have a family member to come get me. Them Toyota wanted to charge me full price for the oil change. Never ever going back here and I will share this experience with everyone.
5/19/2026
Jan D. VERIFIED CUSTOMER
Great service Amy great I trust her.
5/19/2026
Dawn P. VERIFIED CUSTOMER
Everything was good and everyone was happy to help me.
5/19/2026
Mary F. VERIFIED CUSTOMER
This visit was nothing short of a pleasure. I didn’t like going to the other Toyota as much as this one. I was anxious there.
Matteo was patient , knowledgeable and worked with me. He didn’t automatically spit out how much things would cost but stayed with my initial concern first.
He needed to ask another employee a question and HE was patient and helpful. I came into the building anxious but left optimistic.
5/17/2026
Elli O. VERIFIED CUSTOMER
The Toyota service team is always impeccable. Amy has been a long time go to and Josph was a great addition.
5/16/2026
Marcus M. VERIFIED CUSTOMER
Amy is always the best and is pleasure to work with! Thanks for making us trust in your services!! ❤️ we will be back for sure!
5/16/2026
Patricia B. VERIFIED CUSTOMER
The desk people in the service area were great! I was contacted and told my front brakes needed to be replaced right away. I had just purchased new tires from Les a Schwab - Toyota told me the front brakes were down to 3mm and should be replaced as soon as possible. I had to leave and later that day I took the car back to Schwab and asked about front brakes needed- they were $100 less and came with a 3 year warranty. But the kicker is - they checked and the front brakes were at 7mm and did not need replacement - I asked them when I should check again and they said they would check each time I brought the vehicle in for the free tire rotation- every 4k to 5k miles. This is a similar experience I have whenever I use dealer service departments. I have zero confidence in what you recommend for service and your prices are rarely competitive. Sorry - I won’t badmouth you but you should talk with your people and not oversell!!!
5/15/2026
Gregory B. VERIFIED CUSTOMER
Actually it was Joey whom was our service technician and he was fantastic
5/15/2026
James H. VERIFIED CUSTOMER
It was good except the truck must not have reset the maintenance alert because it is still alerting us. No problem I will reset it.
5/15/2026
Amber B. VERIFIED CUSTOMER
Amy is why I am your customer. No nonsense, very professional and she cares
5/15/2026
Walker V. VERIFIED CUSTOMER
Poor communication and extended service time .
5/15/2026
John R. VERIFIED CUSTOMER
From start to finish all was completed with friendly, professional efficiency!
Thankyou for the excellent service experience!
5/14/2026
Kelly B. VERIFIED CUSTOMER
My appointment was at 9 am and all I wanted was the front license plate to be attached. I didn’t leave until after 10:15. I also prepaid for a part but had one in the car already. I was told it would be 3-4 weeks before I would get a refund.
5/14/2026
Bill A. VERIFIED CUSTOMER
Amy and the team are great
5/14/2026
Stanley K. VERIFIED CUSTOMER
Amy Thiel provides consistently excellent service. We trust her completely to provide quality care for us and our vehicles.