I was there for four hours. It started out as a simple oil change. I reported that my driver'side window was not going all the way up. After two hours there were no updates. So at hour three we asked and was told that they were getting ready to wash my vehicle. Forty five minutes later my vehicle was still sitting. I went to ask Joel for an update and stated that it had been four hours. He seemed to care less. He did ask if I still wanted a car wash and my response was no. I understand that the service department is extremely busy but customer service matters. I was not treated as a loyal customer.
5/2/2026
Jasmine R. VERIFIED CUSTOMER
The wait times are excruciating
5/2/2026
Kenric Y. VERIFIED CUSTOMER
He made sure I made back to the dealership after we got dropped off at Hobby Lobby. Thank you.
5/2/2026
Vicki B. VERIFIED CUSTOMER
Very professional, great service
5/2/2026
Tyron M. VERIFIED CUSTOMER
Declan is my hero
5/2/2026
Ashley B. VERIFIED CUSTOMER
Great customer service and kept us informed
5/2/2026
Orlando D. VERIFIED CUSTOMER
Didnt receive a copy of my receipt for credit card transaction thats dangerous. Didnt think it was fair I had to pay a 175 diagnostic fee but I understand its hyundia policy. Not a very friendly environment alot people standing around,also, the advisor and service manager came off as accusatory towards me because it was never ccommunicated about the 1k oil consumption process.The advisor Tilita just gave me my tpaperwork without ensuring that I understood the 1k oil consumption is to be followed.I dont want Tilita helping me in the future under any circumstance. Not a very nice atmosphere. Respectfully
5/1/2026
Ellen Diaz-Oneill. VERIFIED CUSTOMER
Thanks Tilita
5/1/2026
Francisco R. VERIFIED CUSTOMER
Tilita is an exceptional employee. I always look forward to seeing her when I come in for service. She is professional, knowledgeable, and very thoughtful.
5/1/2026
Mary Z. VERIFIED CUSTOMER
Excellent
5/1/2026
Melonie S. VERIFIED CUSTOMER
Keep up the good work and your business will prosper.
5/1/2026
Rosemarie H. VERIFIED CUSTOMER
They fixed my emissions program so that it will give accurate information.
5/1/2026
Ericka B. VERIFIED CUSTOMER
Service was good and very pleased.
5/1/2026
Shelia D. VERIFIED CUSTOMER
Excellent Service no complains!!
4/30/2026
Joann P. VERIFIED CUSTOMER
Been coming to Lee Hyundai for a longtime. Thank you Tilita Tate for your great customer service
4/30/2026
Kristina S. VERIFIED CUSTOMER
Joel was cordial and professional. He addressed a couple of things that I asked about, and kept me updated in my vehicle. Great job, Joel! Thank you!
4/30/2026
Matthew V. VERIFIED CUSTOMER
Everything was great, Kellie was great as usual.Thank you very much!!!
4/30/2026
Ernest M. VERIFIED CUSTOMER
Tilita Tate is always the most exceptional person when taking care of her customers. I rate her performance as excellent.
4/30/2026
James D. VERIFIED CUSTOMER
Had excellent service! Tilita Tate helped me & very knowledgeable and honest about services needed. Thank you Tilita Tate for your great customer service.
4/29/2026
Juan V. VERIFIED CUSTOMER
Declan Callahan knocked it out the park—straight up professional.
Got my vehicle in and out in about an hour, no wasted time.
Communication was clear, no guessing, no runaround.
Service was clean, efficient, and done right the first time.
You can tell he takes pride in his work—rare these days.
I’ll be back. That’s how it’s supposed to be done.