Service writer was great but after making an appointment for 1:00 and it taking 4 hours was ridiculous. We purchased a service contract and the first time I came there it was 4 hours for an oil change so I paid out of pocket some where else but I tried again and then with an appointment it took 4 hours for an OIL CHANGE!!! Would love to have the money back for the contract. Well having said this nothing at all will happen. The next one I get if it’s there hopefully that doesn’t take half a work day.
6/24/2026
Audrette G. VERIFIED CUSTOMER
I feel confident leaving my car with Tilita. Anyone I send to Hyaundai I tell them to find her and she will get them right
6/24/2026
Evangelyn C. VERIFIED CUSTOMER
Cali “ does 100% of what she does. She’s good at what she does. She’s not the problem still to this day. I haven’t figured out no one has told me why in my 2020 Hyundai Palisade with all the issues that I had which caused me to get a new engine no one told me why my all sensor light never came on, even though I went to HYUNDAI almost if not more than 10 times for the same issue before corporate finally decided to give me an engine for my car and really that was nerve-racking drive 1000 miles then come back and even you all put a temper resistant on the vehicle like I said I ain’t had time to let no hood up on the car my back don’t let me let the hood up on my car. That’s not why I purchased a car so I have to let the hood up on it, but if there’s no oil in the engine and it’s not registered on the dipstick is dry please tell me why the oil since the light never came on. I need somebody to explain that to me because as of this day 6/23/2026 it hasn’t been explained yet and I’m still curious that’s in the back of my mind and also I’ll speak with a live agent once I go back to the dealership because I do have more questions about something else in the front part of your business
6/24/2026
Anthony R. VERIFIED CUSTOMER
Kellie provided exceptional service and treated our family and vehicle as if we were her only customers of the day! Fantastic customer service ⭐️⭐️⭐️⭐️⭐️
6/24/2026
Jose R. VERIFIED CUSTOMER
Mike went above and beyond the call of duty. He would call me to inform me what’s happening.. he also made sure that I had a loaner because it was my only way of transportation. Even when they could not figure out what was wrong with it, he would still inform me.
6/24/2026
Estella J. VERIFIED CUSTOMER
Kellie always goes above and beyond
She is amazing
6/23/2026
Allen J. VERIFIED CUSTOMER
I was checked in as immediately on arrival and explained the process. I was also provided transportation home.
6/23/2026
Denzil H. VERIFIED CUSTOMER
Great service
6/23/2026
Danielle H. VERIFIED CUSTOMER
Everything was good except for how long it took to not have everything completed. I was there for 3 hours just to find out you didn’t have the part needed for the safety recall.
6/23/2026
Albert S. VERIFIED CUSTOMER
Joel listened to my concern,assessed the situation and the job was done.
I also wanted to get an inspection and he advised me to drive for a certain number of miles to allow the computer to reset. The engine light went out but I appreciate the extra step that allowed me to pass inspection later. T
Billed for oil change that I don't have to pay for.
6/20/2026
Johnny W. VERIFIED CUSTOMER
Tell Mr Scott that if he has a 2026 suv meaning a Tucson he want to move, he knows what I have mileage, and condition, let me know if he would like to trade, internet is ausom, let me know!service was great, thank you!
6/20/2026
Wendy E. VERIFIED CUSTOMER
The service representative should always ask a person name and contact number without assuming. My truck was ready and I was not notified I seen my vehicle parked in the lot. The representative had the previous owner information printed out for me to sign when I went to her service desk. We should never assume information otherwise everything was good
6/20/2026
Felicia J. VERIFIED CUSTOMER
Sherry was amazing. She made sure I was informed about the amount of time it would take to finish the work on my car. She had already emailed my report to me before I got back to pick my car up. And, when I didn’t have a ride to get back, she sent the shuttle, even though I wasn’t on schedule. She’s amazing.
6/20/2026
Gregory S. VERIFIED CUSTOMER
Thank you
6/20/2026
Carol B. VERIFIED CUSTOMER
Sherry Williams
Was one of the best service attendee I experienced.
She is working in her calling.
6/19/2026
Carlos M. VERIFIED CUSTOMER
Kelley was amazing as always. I am very satisfied with her service.
6/19/2026
Charlene M. VERIFIED CUSTOMER
Kelly is the best. I always enjoy how courteous and friendly she is. I look for her whenever I go there. She recognizes me and that makes any customer feel special. Some places don't know you from Adam, and don't try to know you. I really like the service I get from Kelly. So glad she works at Lee Hyundai.