Lee Hyundai Auto Repair Service

Your service personnel made it as painless as possible. This is our third Hyundai and our kids second. Definitely pleased!

Job well done indeed.

Consider the way scheduling/appointments are set; the number of staff available to service vehicles or limit the number vehicles accepted per day/hour to better control/decrease the wait time.

Joel is a true professional that I can always count on!

Excellent

He has excellent customer service

Professional and competent. He addressed all of my concerns.

Thank you!

Sherry is fantastic! I’m so glad she’s back!

Joel was helpful and made my experience pleasant.

Since you asked, I will give my honest review. I didnt like working with Lee Hyundai. I honestly felt the people who assisted me were kinda on the racust, or just didnt give a crap. I dont know which one it truly was. My car was stolen on Fathers day, it was towed to Lee Hyundai that Wednesday from Phillips tow yard. My original advisor was Mike Dantonio, but he went on vacation as soon as my car was assigned to him. A guy by the name of Joel, took over. I do wanna thank him for the phone calla he did make to me. The adjuster drove from wilmington he called me axter he left ans advise me he showed up, cause I had no ideal what was going on with the car. I found kut from Joel, when I called last week Tueaday moe ing I believe, that the adjuster emailed him and told him dont orser the parts as this might be a total loss.. I oy got yhat from him caused I called, the next day I walked 4.3 miles to thr dealership to beat the adjuster. Thats when things got rolong I wavle to check peogressive and ensure my car was worked. From there the service equette and customer service went to ****. So once thr work was approved, it was approved on that wed. Now when the car was actually completed I dont know but it was ready the next day.. I called Joel the next morning asked for an update. He said the car should be completed that day but coulsnt specify a time. Something just told me to uber a ride so i did to the dealership. I got there at 12pm, i got to his desk, he said the car was ready as if it was done for awhile. I asked how long my car was done. He said 1hr 30min, but he just got so busy that he didnt have time to call. Mind you we spoke at around 830am... my car was done for almost 2hr but u couldnt find 60 seconds to call me. And if i didnt uber there he woulsve called me at end of business. Then he gives me the car back with poloce finger prints onnit. The car was pulled up like a poloce crime scene. Also, inhad no gas, light was on, ans car was blinking.. i spwnt over 2300 with my insurance and i had tondo a sunbit financing to grt my car. I couldnt even get 1 gallon curiosity fill up to make it to thr gas station i was praying, ans my car was vacum on the inside bur i got poloce fingee prints all over ans black dust inhad to ask for a currosity wash.. I honeatly know for a fact if I was a white male or white woman i wouldve got better treatment.. Also the prices and the way everything was being communicated with the adjuster kinda gave me a bad feeling.. I guess he disnt want to get top involved when i started asking questions ablut the pricing. But just thr fact my car was done 1.5hrs before inshowed up, had to ask for a curatosity wash/rinse.. ans infelr like i coulsve gotten at least 1 gallon of gas to wnsure my car didnt run out of gas otw to the gas station after lee hyundai just fot over 2300. If i wasnt calling for info, I wasnt getring any. So no Inwouldnt recommend lee hyundai to anyone, but im glad my car got fix. Oh yeah, younsuppose ronget a walk through with a mechanic incase you have questions, kinda weird just to pick up a car after 2300 worth of work. But yall should already know this. You canblook at the staff yall hire, sont believe me go into thr advisor section and you will see exactly what im talking about

Everything was great!

SHE IS ALWAYS PATIENCE,HONEST AND UNDERSTANDING WITH ME AND I TRULY APPRECIATE THAT ABOUT HER. WHICH KEEPS ME COMING BACK.

All the questions I ask Tilita about the engine code for this to ime and six months ago was about the cams. Tilita check and got back with me and I was very satisfied with her help and the machine who repaired my car. Thank you for having wonderful people working there.

Joel is very professional

Thanks Joel

Accommodation for appointment was recognized due to emergency travel. Was greeted professionally and in a friendly manner. Service tech listened to my service request needs plus answered my questions regarding pending recall. Was kept abreast of progress and other recommended vehicle service needs. Was quoted a price for total work and paid as said. Professional staff and service was completed in a timely manner n

Miss Sherry was extremely knowledgeable and helpful in explaining questions I had about certain services. She answered all my questions. Thank you for the outstanding service

Car was not washed and none of the liquids were added. I’m not even sure filter was changed as oil in car was half full. I would have had it all redone but had to leave back to work.

Add an appointment at one and it still took three hours to get the car in the shop. I think appointment should be priority. Otherwise what’s the point of making them when you can just bring your car in and get put ahead of appointments. Sherri was awesome and help make the experience, almost painless and keeping me updated.