Outstanding service listened to my questions and answered all of my concerns EXCELLENT CUSTOMER SERVICE THANK YOU
8/29/2025
Patricia K. VERIFIED CUSTOMER
Great service and Zach was professional and kind. Thank you!
8/29/2025
Wanda N. VERIFIED CUSTOMER
Yes please
8/29/2025
Dennis J. VERIFIED CUSTOMER
The wait time is too long. Always has been. Another woman said the same. What ever happened to the phrase "service after the sale"? My time is valuable to me. The woman I was talking to feels the same. Thanks for listening.
8/29/2025
John R. VERIFIED CUSTOMER
Dante was awesome !!
8/29/2025
Jay C. VERIFIED CUSTOMER
None
8/29/2025
Lafonda W. VERIFIED CUSTOMER
Thank you for your good service. She was nice, courtesy and I was in and out in no time. Good job and well done ????
8/28/2025
Carrie G. VERIFIED CUSTOMER
Service was fast and friendly.
8/28/2025
Peggy H. VERIFIED CUSTOMER
Confusing video info and suggested additional work. Speaking to a person about is impossible when calling. Calls transfer to a voice message and no one calls back. If receptionist answers she transfer call to unanswered extension. It took me a very long time to make the appointment and still, was unable to speak to tech or person about what was being suggested. One on one info was next to impossible. It was no better in March when I last had car serviced. Dread going back for next oil change. I am NOT a fan of your phone system at all .
8/28/2025
Mike B. VERIFIED CUSTOMER
2 1/2 hour oil change
8/28/2025
Charles S. VERIFIED CUSTOMER
Great Service
8/28/2025
Eric D. VERIFIED CUSTOMER
Rose kept me informed on the progress of my vehicle. She showed great professionalism. She was great to work with.
8/28/2025
Arthur M. VERIFIED CUSTOMER
Very professional
8/28/2025
Ronald M. VERIFIED CUSTOMER
Top of the line service
8/28/2025
Sharon L. VERIFIED CUSTOMER
Zach is very professional & always honors me with his attention to my car’s condition & needs. He communicates clearly & respectfully and does not try to get me to spend money on things I don’t need. His manner is never patronizing, which means SO MUCH to me as a female customer! It is wonderful for me to have a service advisor that I trust and have full confidence in!
8/28/2025
Diane R. VERIFIED CUSTOMER
Satisfied, just wish the drivers seat didn’t get moved. Happens every time.
8/28/2025
Karen W. VERIFIED CUSTOMER
The wait was too long considering we had an appt
8/28/2025
Nathan G. VERIFIED CUSTOMER
Jalen was very helpful and seemed to be sincerely interest in customer satisfaction.
8/28/2025
Brenda B. VERIFIED CUSTOMER
2.5 hrs for routine maintenance with an appt is absurd.
Only to be told 2 nails in side wall of tire so they
Only changed the oil in 2.5 hrs. Took my car to Discount tire to be told it was wire in the top rubber creating zero issues with the tire (DT done Toyota ‘s job) I went back by toyota today expressed my concerns ask why my car wasn’t washed & vacuumed was told oh give me a minute I will send right to Detailing 1.5 hrs no wash and a 3yr old could have vacuumed much more thoroughly. Sad & totally disappointed. DO betterJA Toyota … Family Toyota in TX could certainly teach your people a few things. And just an observation : you have you female sales employees tucking their shirts in wearing pants that are to tight showing ever crack & hump, yet allowing tattoos, piercings and pink/purple hair.
So unprofessional looking . Also employees sitting eating at their work areas when i walked up being told I am at lunch until 1 … then don’t sit where guest come in and expect to be helped. Over all rating from 1-10 i would have to say maybe a 2 sad sad DO better please !!!