After the tire rotation, my truck is shaking. I need to bring it back in.
9/3/2025
Whitley S. VERIFIED CUSTOMER
Kaylee was polite and pleasant and listened to our questions before answering. She was able to answer questions to my husband’s satisfaction.
9/3/2025
Michael N. VERIFIED CUSTOMER
I just want to say thank you to Zach very professional. He kept me up-to-date on my vehicle when it was ready. He also made me an appointment for next week to finish the repairs very professional thank you.
9/3/2025
Charles P. VERIFIED CUSTOMER
Great work ethics and knowledge
THANKS
9/3/2025
Curtis P. VERIFIED CUSTOMER
Zach was very helpful.
9/1/2025
Ariel M. VERIFIED CUSTOMER
Dante was awesome!!
9/1/2025
Steve B. VERIFIED CUSTOMER
He was phenomenal. Provides great customer service and explained everything. One of the best we’ve experienced in our lifetime.
9/1/2025
Wanda L. VERIFIED CUSTOMER
Great job!
9/1/2025
Peggy S. VERIFIED CUSTOMER
Your staff is always so good. I feel very well taken care of.
8/31/2025
Marsha F. VERIFIED CUSTOMER
Great service
8/31/2025
Deborah H. VERIFIED CUSTOMER
Zac is a very nice young man and very helpful. He is definitely an asset to the service team.
8/30/2025
Deborah F. VERIFIED CUSTOMER
I arrived for scheduled appointment at 9:30. It was for 30,000 maintenance. I left 5 hours later! I have never had an experience like this! Apparently there was an issue with balancing my tires? Just did not sound right to me. AJ was very apologetic and gave me his card in case I had any problems. I cannot fault him for what happened but I really think this was inexcusable. They should have at least offered me a car. My 98 year old mother was home alone all that time. Not happy!
8/30/2025
Gerald T. VERIFIED CUSTOMER
Your service department personnel delivered prompt, courteous service and did a wonderful job installing running boards on our new Toyota truck.
8/30/2025
Susan P. VERIFIED CUSTOMER
He was very nice, polite and professional
8/30/2025
Christina F. VERIFIED CUSTOMER
Always a super friendly and great team, I really appreciate that they always keep open communication and update me along the way.
8/30/2025
Karen M. VERIFIED CUSTOMER
Dante was one of the best service reps I've had in all my J Allen years. However the person in the back that worked up my need for brake pads most likely needs some coaching.
8/30/2025
Philip M. VERIFIED CUSTOMER
Everyone is very nice and helpful every time we go in for service
8/30/2025
Michael J. VERIFIED CUSTOMER
Jaylen was the most thorough and pleasant employee I have ever dealt with at Allen Toyota! He is a real credit to your dealership!