J. Allen Toyota Auto Repair Service

She is incredible. She is the only reason I come there period.

She was great and helpful…

Dante was very informative and offered me a package I'm interested in purchasing. He was great.

My service was outstanding! Kaylee was a doll! Professionalism to the highest standard from all your employees!

JT took good care of me. Thank you. I had a 7:15 appointment and was there at 7:10. I screwed up and walked away from the truck after being greeted and went to the waiting area They Just moved my truck out of the way, then 30 minutes later I got a call to check in The wheels are getting scratched up from the tire rotations

First off whenever my vehicle is brought in it did have a light on there that indicated that the air was low in one of the tires. When I received my vehicle after the “service” the light was still on, nothing had changed. In addition to that, I’m not exactly sure how expensive washer fluid is for your company, but it only cost me $4.50 to put a gallon in. When my vehicle came to you, the light was on for that as well and even as a simple courtesy that $4.50 wasn’t extended on my side to put that in the system. My family has multiple cars from your location along with extended warranties which incidentally my service provider when I dropped it off wasn’t aware of and gave me a 600 and something dollar bill estimate not knowing that my oil change and tire rotation was covered. I’m not exactly sure what your training department is giving to your service department techs but it’s really falling short. My experience with your company has been dismally bad overall with the exception of the purchase of the vehicle and if it continues at this rate I will discontinue my purchases with you and not recommend you to anyone with whom I come into contact. I doubt if this sees the light of day but my hope is it will and something is done about it for others who feel short changed.

JT was amazing. He kept me informed and made me feel at ease with my decisions regarding my car.

I had a appointment in the middle of the week and you changed it to Saturday morning at 9:30, I got there at 9:15 and got my car back two hours later. Two hours just to change the oil and rotate the tires.

Jaylen was so nice and attentive, listened to my concerns and took care of me the entire time. He ensured we maintained communications during my vehicle service.

Great job!

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Jaylen was very courteous and helpful. Answered all my questions and I had to return before I got home due to gloves box would close and when I got back his colleague fixed it on the spot since he was busy with another customer. Best service I have had. It just gets better.

Thank you guys for courteous and professional service

We were alright with the 7 hour wait until we saw the condition of our Land Cruiser. It had sweat marks all over the interior and exterior and it has marks all over the headliner, especially around the rear view mirror. After waiting so long I feel it should have at least been given back to me clean. The dealership is an hour drive for us so I had to take an entire day off of work and come home and clean my vehicle. None of our complaints are with Zach.

Dante was amazing! This is one of the best experiences I’ve had at Allen Toyota. My oil change was quick. The video that was provided explaining my vehicle’s inspection was excellent. I’m so glad I purchased this vehicle from Allen Toyota and have had all of my maintenance completed here.

Professional service!!

I received excellent treatment and everything was done so smoothly and so quickly-you also have an excellent waiting area for customers and good coffee by the way

I came in this morning at 7:58 am. I was checked in at 8:03am in order to repair a tire. All agents there communicated that it was a good day and time and repairing the tire would be quicker than calling the manufacturer to see if there was a defect. I agreed as I needed the tired repaired so I could get to my workplace in Hattiesburg. I wasn’t brought back to the rig until 9:33am. I overheard that the dealership was now an hour and half behind schedule (a very busy schedule- very different than what was “sold” to me when I arrived that morning. I finally left at 10:38am this morning. Over 2.5 hours to get a tire changed?? I’m surprised at you,Toyota. Also, my advisor was not getting true updates. Just feel possibly a Gant chart or better communication is needed.

Great and courteous help

Service was friendly and straightforward. The desk people are easy to communicate and work with.