I specifically made the appointment to have 2 things and only 2 things done. Oil change and spark plugs replaced. I was informed that my appointment was at 9:30am which I checked in at 9:10. My vehicle then sat in a stage area until 10:45 waisting the hour and 45 minutes it should have been in being worked on. The oil change was done and tires rotated which I did NOT request and was charged for. Yes they removed $20.00 from the charges but I was totally LIED TO about the spark plugs having time to complete the job. My tires were purchased through Discount tire which I get free rotations.
4/23/2026
Brinley J. VERIFIED CUSTOMER
Ariana is amazing! She was super helpful, kind, and informative! I’ve been going to Hatch for service for a LONG time & she’s definitely one of the best advisors I’ve dealt with!
4/23/2026
Caitlin S. VERIFIED CUSTOMER
Hate the wait time. Over two hours. It's like that every single time.
4/23/2026
Steve G. VERIFIED CUSTOMER
Have a grand day!
4/23/2026
James W. VERIFIED CUSTOMER
Job well done
4/22/2026
Debra T. VERIFIED CUSTOMER
I love my 4 runner
4/22/2026
Beth J. VERIFIED CUSTOMER
Every staff member that I interacted with made me feel very welcome. The mechanics/lube tech were thorough and listened intently to my concerns. I am extremely satisfied with the entire service and feel confident that I am safe while behind the wheel. They went above and beyond, true hometown hospitality. Thank you from the bottom of my heart. Elvira, my car, will ONLY be coming to Hatch Toyota for anything she may need.
4/22/2026
Palnorma M. VERIFIED CUSTOMER
The service was fast and was scheduled at my convenience.and customer service was excellent
4/22/2026
Kimberly H. VERIFIED CUSTOMER
Came in for oil change. Checked in at 9:50 am, they finished at 12:45 pm. Way too long for a scheduled appointment.
4/21/2026
Joyce H. VERIFIED CUSTOMER
Everything was done quickly. I enjoyed speaking with one of your new salespeople while I waited. I will most likely work with him when it comes time to trade in for a new car.
4/19/2026
Debbie P. VERIFIED CUSTOMER
Erick is always very good.So is Hatch. Thank you very much m
4/19/2026
Kenneth B. VERIFIED CUSTOMER
I had a unique situation that was very problematic. Erick was optimistic at the outset and ultimately resolved the issue with his team and I couldn’t be more happy and extremely grateful.
4/19/2026
Sharon S. VERIFIED CUSTOMER
Eric Erkstine was very professional,trustworthy, curteous and knowleable concerning the repais I needed. I appreciated he did not high pressure me to buying a new or used vehicle. I felt he was being honest in all repairs needed for my vehicle. Truly an asset to your business and company.
4/18/2026
Christopher M. VERIFIED CUSTOMER
Tire pressure sensor not checked
Fan blade noises
4/17/2026
Fonda S. VERIFIED CUSTOMER
I am satisfied with my purchase and the Maintenance package of my vehicle. Being my second visit I was notified of a part that will need to be replaced on my next visit. My wait time wasn’t very long, I am pleased with the services. received today. i
4/17/2026
Arthur P. VERIFIED CUSTOMER
This is the worst service department I have ever seen. Their only objective is to sell you something if you need it or not. They love to argue with the customers. Have seen this about Everytime I bring my vehicle in for service. Please show this to Seth Gaston.. See if he thinks this is good customer service.
4/17/2026
T K. VERIFIED CUSTOMER
When you make an appointment for an oil change it shouldn't take 90-120 minutes. Manager had to intervene.
4/17/2026
Laura B. VERIFIED CUSTOMER
Raj and the crew are great. All of the services writers are knowledgeable and your service mechanics do a great job.
4/17/2026
Linda W. VERIFIED CUSTOMER
Eric is always very helpful and my spouse and are very satisfied. Thanks Eric and Crew!
4/17/2026
Moyse C. VERIFIED CUSTOMER
Always good service and concern for customers wishes.