Hatch Toyota Auto Repair Service

Eric took great care of me as always

Very accommodating.

I appreciate Eric. He has always very professional and kind.

Great customer service! Thank you!

Excellent!

Eric Erskine provided excellent service thank you fo r a job well done ????????????????????

Ariana did a great job. She has a calm nature and doesn't make you feel rushed or stressed. I appreciate that.

Eric is a very conscientious service man. He slwsys makes sure I get proper maintenance on my Highlander. I trust him.

We were completely satisfied with Mr. ERSKINES HONESTY, AND TRUSTING job well done. Thank you for a job well done

It went well..oil got changed..thanks

Fast,courteous and professional service

Rajeev told me the secondary air injector was bad and that the tab, including the initial $245 diagnostic, would be about $640. Later Rajeev told me the bill would be a little over $600. When I picked the vehicle up, Rajeev told me the injector and labor were under warranty. That led me to believe my bill would be $245. But I was next told I owed for the diagnostic test and a tuneup. I had never been told anything about a tuneup. Instead of being the original $640, or the $245 I expected due the warranty work, Rajeev said I owed $730. I pointed out I’d been told the bill would be a little over $600. Rajeev did not reply. I signed the forms that should have been signed in the beginning, approving the work, and I paid the bill. According to the diagnostic report attached to the bill, the diagnostic check showed that new spark plugs were needed at $150 when I can buy them for $70. I should have been told about the diagnostic report up front, after all, I was paying for it. I never would have authorized it had I’d known about it before hand, particularly with a $330 labor charge and overpriced plugs for something I can do myself. Additionally, a tuneup should include inspecting the ignition coils, which wasn’t done per the invoice; cleaning the throttle body - not done; and replacing the engine’s air filter - also not done. So I was told I was paying for something that wasn’t done and I was only paying for a spark plug change. On top of paying just shy of $500 more than I had any reason to anticipate, Rajeev spelled my name and town wrong despite my spelling them for him at least twice in the shop and I think once on the phone. Also, he incorrectly described my problem to include the engine shutting off by itself. I never told him that and when he described the problem back to me, I told him that it was wrong, the engine did not shut off. He made a note and said he’d correct it. He did not. I don’t know whether or not that had any bearing on the technician saying new plugs were needed. Rajeev seems like a nice enough guy, but I feel as though I was taken for just shy of $500 due to work being done that I knew nothing about.

He was very understanding and helpful

Thank you for your service today. I did not know we had a recall on our truck. Thanks for fixing it

Thanks

I know that you guys do a very good job of service and that I rather take the vehicle over there.

I loved the videos along with the report.

I just like to thank everyone that helped me out today I was on my way down to Phoenix and they got my oil change right away I was kind of in a hurry had family emergency so thank you and everyone was helpful to me and thank you for their customer service thank you Livia.

Great customer service ! Thank you for WiFi so I could work while I waited !

I was completely satisfied because of Erik Mata. He fallowed up on progress for me, and assisted me with everything I needed. Otherwise I wouldn’t have got any updates at all. I think he’s a man who knows customer service is Big for a Dealership. My opinion on the scenario. He made my whole experience at Hatch pretty painless.