Hatch Toyota Auto Repair Service

He’s a wonderful guy. Knows everything about the concern that I had. Satisfied with his work. Keep it up.

I made an appointment online for noon but it wasn’t looked at until after 1pm. Why make an appointment if it’s not going to be worked on for another hour or two? Why do you overbook? Ridiculous!

Awesome Job 5 stars

Your tech did a great job, it would be nice if you invited car owners into the shop to see there car

I apréciate the time and help offered on my vehicle when i took it in. Eric made the process go smoothly

Thank you

Checking the backup display and unable too recalibrate. Need more feedback on a fix. All she said it seems to be a problem. Kirsten was polite. But no promises on getting back to me.

Best Service !!! We will be back soon !!!

The maintenance times are unbelievably long. I made an appointment for 2pm and didn’t leave until 4:30pm I understand that this is a busy location but those with an appointment need to be prioritized. Also staff your schedule based on the number of appointments

No it all good thank you ????????

Brought my Tundra in for an oil change only. Services on this truck are updated and I keep a log of what has been completed and by which mechanic. Most service has been completed by Toyota dealers the past 6 years so it should be updated in Toyota's system. Although I do appreciate the overall vehicle inspection when brought in for service, it's not always necessary. All I wanted for the day was an oil change, that's it. When I dropped off my vehicle with service, I was checked in but did not get to speak with my advisor for the day to discuss what I wanted done. I guess I grew accustomed to that with Anderson Toyota in Lake Havasu the past few years. I did not receive any updates on my truck until 12:40 after dropping it off at 10:15 for its appointment. I live out of town and had some frustration about the amount of time it took for an oil change. I also did not get to speak with my service advisor for the day until I picked up my Tundra. We were taking care of some business in town, while waiting for our service to be completed, and I called four times around 1230 - 1240 to see if our truck was done as we were ready to leave town. I was hung up on once, and was transferred two other times, with no service answer, just to find out the status of the vehicle. Very frustrating. In the future, we will most likely get an oil change elsewhere and save ourselves the time and fuel from driving from Payson.

Excellent service, thank you.

Hatch Toyota always go over and beyond, my second vehicle purchase with Hatch Toyota

Loved the videos. Thank you

Took 2.5 hours even though I had an appointment, and even though it was free because it was my first one, the cost would have been $108, a ridiculous price.

Raj has been helping me with my 4-Runner for many years. If he doesn’t have authority on something, he doesn’t hesitate to discuss with his Manager. This trip he assisted with my in warranty tires. He thoroughly explained the claim process and answered my questions.

Kristen was very helpful and a joy to work with.

Raj was great to work with. Very friendly and helpful.

Great job great price

Kr8sten was great and made sure that I was attended too promptly and professionally. Thank you!