I just want a refund for my warranty so I don’t have to use your dealership anymore. The guy who took care of me was great but I wasn’t sold on 2.5 hour oil changes when I was sold on the warranty. I wasn’t sold on the cashier acting childish talking about cocaine, shaking ****, and giggling and falling on the floor when I was the last customer waiting. You guys excel randomly and then randomly remind me of the children I used to work with at McDonald’s. I want my money back, then I won’t leave any more reviews or use you guys. We’re on about strike 7 so there’s no resolution to be had. I don’t trust you’ll even honor my warranty when it comes time to serious problems anyway. Horribly regret doing business with the suntrups, and the stuff I’ve heard about them from other suntrups who opted not to work in the car industry are certainly ringing true.
7/18/2025
Michelle J. VERIFIED CUSTOMER
Even though Chris was busy, he was friendly and answered all my questions.
7/18/2025
Patrick S. VERIFIED CUSTOMER
You guys just refuse to fix the car all the way with just one service visit. No matter how it gets explained. There is always an excuse. Now this will be a 3rd trip
7/18/2025
Larry S. VERIFIED CUSTOMER
Always personable, always professional and never any surprises
7/18/2025
Eda Rose. VERIFIED CUSTOMER
Tim has always helped me with my auto service needs
7/18/2025
Spencer H. VERIFIED CUSTOMER
Your service department broke a piece of my car and then refused to take care of it. Literally the worst outcome possible. Not to mention the headaches of how long it took to get to the initial work and the chaos of drop off and the surprise credit card fee at pickup. 0/10 would not ever come back or recommend
7/17/2025
Kyle S. VERIFIED CUSTOMER
I’ve been trying to get in touch with someone in the service department, but it’s been very difficult. I’ve left multiple messages and also submitted a note through the link sent by text regarding a gear issue, but I haven’t received any response. I’d really appreciate a follow-up at your earl
7/17/2025
Debra F. VERIFIED CUSTOMER
I give Tim high praise. I dealt with several others in the service department and was very dissatisfied!! Tim has taken good care of everything and did what he said. After purchasing 4 new tires the tire pressure was incorrect. I checked with Tim and he responded with what I needed. Like I said high praise for Tim.
7/17/2025
Ronda R. VERIFIED CUSTOMER
Did not find the problem and I drive 150miles 1 way to bring my car
7/17/2025
Sharon K. VERIFIED CUSTOMER
Yes very friendly, long wait tho
7/17/2025
Tanya R. VERIFIED CUSTOMER
It should never take 3 1/2 hours for a scheduled oil change. Every time I go it always takes several hours to be completed and the price is over rated for an oil change I wished I had known I had to travel 33 minutes every time to get an oil change. The guys were really nice, but the wait time is too much for me.
7/16/2025
Kathleen S. VERIFIED CUSTOMER
Tim is outstanding!! He is so helpful and answers questions with a smile. Tim has been taking care of our cars since 2012!
7/16/2025
Leyva L. VERIFIED CUSTOMER
Excellent
7/16/2025
Ronald A. VERIFIED CUSTOMER
Excellent service.
7/16/2025
Mary M. VERIFIED CUSTOMER
My only regret was that I didn’t know I had signed up online to leave my car so I had to wait over 4 hours for it to get serviced ????
7/16/2025
Linda H. VERIFIED CUSTOMER
Acacia is the best!
7/15/2025
Genna S. VERIFIED CUSTOMER
Great service plus communicating with me
7/15/2025
Rebecca T. VERIFIED CUSTOMER
thanks for the wonderful service
7/15/2025
Anthony L. VERIFIED CUSTOMER
Mr. MCcarthy did a splendid job. He was very thorough and asked if I needed a ride home. He informed me that I can wait in the waiting room. He kept me informed on the progress in the recall on my vehicle. Once everything was completed he showed me the paperwork and informed me that everything was fixed and that all fluids were topped off and that all four tires were checked for proper inflation and that my car was washed and I was ready to leave. He showed me to where my car was parked. He did a great job.