Scheduled for 7am wait for oil change and to check a code. Wrote on envelope that I would be back at 8:10 to pickup. Was told not started. Then received a call at 9:10 that they hadn’t started yet and it would be $200 to check the code for the front sensor, told them never mind and to just do oil change and I would be back up soon. Arrived at 10:30 and was dropped off and waited until nearly 2pm til it was finished. Was told after second time checking in at 1:05 that it would only be 15 minutes more. But it was almost another hour. I chose to drop off for 7am so I could be at my job on time by 8:30 but instead had to take an unpaid personal day. I’m very dissatisfied.
8/8/2025
Michelle D. VERIFIED CUSTOMER
Great service by Austin
8/7/2025
Janice K. VERIFIED CUSTOMER
Tim is such a professional and kind service representative. He remains calm when customers are stressed -- very much appreciate his expertise and his ability to make you feel as if you're his only customer when his daily tasks are many! Very good service provided by Suntrup Team!
8/7/2025
Kelly S. VERIFIED CUSTOMER
I've been coming to Suntrup for years. When I speak with my Service Advisor, they tell me my complete total, including taxes etc. This time, I was mislead. I was told a total, and when I came to pay, was surprised with over $150 more. This is not a good business practice, and I have never experienced this. Thank you for your attention to this matter.
8/7/2025
Kim P. VERIFIED CUSTOMER
Tim is my favorite advisor and so helpful.
8/7/2025
Sandy D. VERIFIED CUSTOMER
Tim was amazing, patient, kind and caring. Works great under pressure. He went above and beyond! He is definitely an employee worth keeping around!! Kuddos Tim on a job well done!
8/7/2025
Demetria W. VERIFIED CUSTOMER
Austin was amazing. He was super kind and was understanding that I each time I get a service I drive from Salem MO.
8/7/2025
Gary J. VERIFIED CUSTOMER
Great service
8/7/2025
James D. VERIFIED CUSTOMER
Excellent service very pleased
8/7/2025
Cynthia T. VERIFIED CUSTOMER
Okay. I’ll watch for it.
8/7/2025
Eric M. VERIFIED CUSTOMER
Prior service writer and service center performance were subpar. Alex and crew are working hard to dispel my poor opinion of your dealership.
8/7/2025
Joseph G. VERIFIED CUSTOMER
Austin was very knowledgeable and kept me informed during my service visit. Austin is a consummate professional. 10 stars
8/6/2025
Lisa B. VERIFIED CUSTOMER
I would have liked Eric to go over the results of the inspection, even though it is a nee car. Thank you
8/6/2025
Orselio R. VERIFIED CUSTOMER
Great service Thank you
8/6/2025
Jeanette M. VERIFIED CUSTOMER
Tim is wonderful to work with. I trust him and he is the reason I bought another Hyundai from Suntrup. He cares about his customers and their cars
8/6/2025
Charlie W. VERIFIED CUSTOMER
Car seems fine, and my problem fixed...no more noise!
8/6/2025
Robert C. VERIFIED CUSTOMER
Everything i could see and i know was done correctly and in a timely manner. A++++ in my book
8/6/2025
Kenneth H. VERIFIED CUSTOMER
Tim went beyond expectations by wiping down my car after the car wash to prevent spotting.