You guys were absolutely wonderful and made the process so easy.
8/13/2025
Brian K. VERIFIED CUSTOMER
Communication was terrible. I was having to chase after them the whole time for information on the repair. I've worked customer service for 20 years and I'll just say its lacking at this dealership. I had another vehicle, from another manufacturer, require a similar service late last year. Those folks kept me in the loop of what was going on with the vehicle, including time and cost estimates. Not only that, but the service advisor was there to meet me when I picked up the vehicle and provided me with proper maintenance information for the new motor. Not at Suntrup Hyundai. I dont question the quality of the work but the service sucked.
8/12/2025
Paul G. VERIFIED CUSTOMER
Great service department. My car was serviced promptly, even though I didn’t have an appointment.
8/12/2025
Ian H. VERIFIED CUSTOMER
Tim is always fantastic. He goes above and beyond. Thank you.
8/12/2025
Christopher L. VERIFIED CUSTOMER
Tim helped me a lot throughout having my Palisade and it means everything to me.. this time he got my 3000$ worth of work done the day I dropped it off!!! 10 out of 10
8/12/2025
Maurio M. VERIFIED CUSTOMER
Pick it up Wednesday, by Saturday night it wouldn't start. $1400 dollars later and I still have an inoperable vehicle.
8/11/2025
Brian R. VERIFIED CUSTOMER
Erik was thorough in getting me checked in. I was a bit confused at first why he wasn't easily finding me in the system, and I wish he would have shared that with me. But, once I was checked in, things went smoothly.
8/10/2025
Rachel W. VERIFIED CUSTOMER
Excellent job and on time.
8/9/2025
Thomas C. VERIFIED CUSTOMER
Chris was great
8/9/2025
Martel J. VERIFIED CUSTOMER
Acacia was a great advisor she took care of me quick and easy was well mannered and got the service done fast thank you!!!
8/9/2025
Michael G. VERIFIED CUSTOMER
Tim and the entire service department have been excellent to work with, I'll also be doing a very positive Google review, thanks to the entire team
8/9/2025
Laura C. VERIFIED CUSTOMER
I'm very pleased how quickly you determined what was wrong and got it taken care of.
8/9/2025
Sandra Q. VERIFIED CUSTOMER
It was successful all service thank you
8/9/2025
Steven N. VERIFIED CUSTOMER
I had dropped off my car and received a text when it was ready for pick up. I went to the dealership and the cashier said that I was a wait and that somebody would come find me and bring me up to her. 20 minutes later I went up to her again and she was rude insisting I was a wait whatever that means but I was not. I had to go find a service tech to help resolve it.
8/9/2025
Jeniffer K. VERIFIED CUSTOMER
My passenger front fender was pushed out enough my tire caught it and ate it up on my way home.
8/8/2025
Jonathan S. VERIFIED CUSTOMER
Erik did great! Appreciated his professionalism, communication skills, and efficiency in the manner. Erik and the team solved the problem in a manner our local shop could not. It definitely encouraged me to trust you all more for future need!
8/8/2025
Linda R. VERIFIED CUSTOMER
Great service and job well done! Erik was very helpful.
8/8/2025
Tara S. VERIFIED CUSTOMER
Alex was kind and informative and communicative throughout the process.
8/8/2025
Tracey S. VERIFIED CUSTOMER
They still can’t find out why the engine light keeps coming on. The customer service was amazing and the people are why I am not more upset about not finding a fix. Hard to keep having to arrange the service appointments when they can not determine the problem. Acacia Wolf