Suntrup Hyundai Auto Repair Service

Acacia took quick care of my concerns when I left items in my car and she fetched them. Very professional, great service!

I have worked with Tim in the past and trust him 100%. He is great to work with.

Kayley did an excellent job!

I was completely satisfied with the service and more importantly, the communication regarding the service Thank you

Tim has aways be very understanding when I explain my problems. I like dealing with one service advisor, Tim McCarthy. He knows me and I know him. Most important is that I trust what he tells me.

Austin was great! Very attentive and professional!

Thank you Tim. You were helpful, communicated well from start to finish.

I dropped my vehicle off at 10 am for the appointment, and I received a text that information on multi-point vehicle inspection would be coming soon. I never received any other communication. I texted my advisor at 3 pm and called and left a voicemail at 3:40 to hear back from a service advisor and never did. Called again at 4 pm and left another voicemail because no one there can answer the phone. Finally just went up to the dealership at 4:30 pm and learned my advisor was gone and another advisor was supposed to be taking care of my vehicle. Just a very disappointing 7 hour experience for an oil change, emission test and safety inspection.

Tim couldn't have been any nicer,helpful and all around friendly and great. You're lucky to have such a great employee.

Tim was very good in addressing the issue excellent customer service and work i would recommend Hyundai geniuses

Acacia is an exceptional employee - - organized and extremely helpful. You're lucky to have her and we were extremely grateful for her help and consideration. Patti and Leighton M

When I checked in for my oil change after waiting for 15 minutes without any acknowledgement I informed Austin that I was having battery issues. He said that he would let the technician know and would have him give me some kind of report for the battery. After my oil change he came and informed me that my oil change was complete and everything checked out fine. I looked through the paperwork and didn't see anything about the battery. I asked Austin about the battery and he said that it was fine. I then informed him that there's definitely something wrong with the battery and that my safety is endangered because of this issue. He told me to go ahead a pay and he will have someone check the battery again. After I paid I went out to my car expecting to see someone checking my battery but no one was there. I went back in to find Austin but he was nowhere to be found. I went up to the counter and told the guy that I was waiting for someone to check my battery. I informed him of the issues that I was having and he thought the same thing that I was thinking...either a dead cell in the battery or something with the connection. We went out to my car and sure enough the connection was very loose. He the went back in to grab someone to tighten the connection. I was very disappointed that I concerns went unheard and ignored by Austin especially since this was my first time. I am however, grateful to the guy that helped me and got the issue resolved.

In and out fast. Thank you.

Kayley is so very kind.

Ok

I didn’t talk to kayley personally but was kept up to date about my repairs.

Alex was great. Thank you

Acacia Is a wonderful front line representative for your company. She's very knowledgeable, and listens. She's communicated several times during the service call keeping me updated. She sat down and went over the additional work needed. Most of all, I trusted what she was saying. She's a keeper,.

What manufacturer? Of what? I just told you Tim is a valued employee and makes sure the job is completed with a smile. I usually dont due surveys i fiquire if i dont complain then the work was completed. I do not like shop supplies added except for recycleing.

Excellent service and follow through from Tim and Elliot. I appreciated his knowledge of the vehicle and trusted his recommendations! Very sincere and extremely helpful.