Mark Toyota of Plover Auto Repair Service

They did a very good job and they are in time

Everyone was very courteous.

Service was great and so washaving a comfortable place to to sit, a cookie, and a cup of coffee while I read my book

Staff was courteous and helpful.

Brianna did a fantastic job

It was a long time for a tire rotation.

This was my first time with Noah. He was most professional and informative. He went above with courtesy...offering to drive my car back into the dealership at the end due to rainy weather outside. He continues to provide Mark Motor's excellence that I have received over the years.

The noise I heard was not taken care of by replacing the brakes! I asked for the old brakes to be left in the car which were not! I also asked that a headlight be checked that we replaced but did not seem to be in correctly! Not interested in continuing with Mark Toyota in the future! Tired of people not listening to me.

I have always been very happy with my with service with you. Everyone has been been friendly, service has been excellent. I thank you! ????.

My husband waited an extra 45 minutes in the lobby waiting for someone to tell him the vehicle was done. It was waiting outside. Why didn’t anyone let him know? Don’t assume that a text message is going to do it. He said he was waiting in the lobby so find him in the lobby!!!!!!!!!! I got the text and he didn’t. I was teaching. He was sitting in your lobby. Also, he asked someone to fix a screw in the visor. He put it in the cup holder. He told the lady who checked him in and she concurred that it could be out in. It was still not done

Know one new what was going on there where multiple people that have been there for hours they still didn’t know what was going on with there vehicle somebody checked me in and someone else checked me out when service was done the warranty lady was also trying to help wow what a mess not impressed

Definitely yes

They're always prompt and professional. And, the waiting room is comfortable and cozy... I've never had a bad experience there.

Thank you for the service and replacement of wiper blades. The best for 2026!

Service was efficient and cost reasonable. Thank you.

Brandon called and text me about additional items that needed attention on my vehicle. We played phone tag but everything was done promptly. Toyota service is the best!

Very smooth and great communication

Everything was great! They even took care of the 2 recalls on my vehicle:)

Courtney did a great job checking me in a then letting me know when my vehicle was finished.

We initially scheduled an appointment around December 17th. Before that appointment occurred, my husband called to cancel because the driving issue seemed to be improving. No one answered his call, and the vehicle was never brought in. Despite this, he later received a text stating the appointment had been missed. The original concern was that the vehicle felt bumpy while driving. This occurred after a large snowstorm, so road conditions were a possibility, but since I had an upcoming trip, I wanted reassurance that everything was mechanically sound. When the issue returned, my husband called again and scheduled an appointment for New Year’s Eve. During that call, he clearly explained the concern (possible tire, strut, or wheel bearing issue), and it was confirmed this would be addressed. He was also told the vehicle was due for an oil change, which we agreed to include. When I arrived for the New Year’s Eve appointment, I was told I was there “just for an oil change.” Because the department was very busy, I didn’t push back immediately, but once I was in the waiting room, I became concerned the original issue would not be checked. My husband called the service department and was reassured that the concern was documented in the notes and would be addressed. When I picked up the vehicle, I was told the oil change had been completed. When I asked whether the original concern had been inspected (tires, struts, wheel bearing), I was told the notes indicated I had complained of “squeaky brakes.” This was confusing, as I never mentioned squeaky brakes at any point. When I asked whether there were notes from my husband’s call or who he spoke with, I was told there were no additional notes and that staff could not determine who he spoke to. I then asked to speak with a service manager. The service manager was professional and helpful, and I learned that a multi-point inspection had been completed. I wish this, as well as the difference between a diagnostic appointment and a standard inspection, had been clearly explained upfront, as the lack of clarity made the process unnecessarily confusing and stressful. I want to be clear that I’m not seeking special treatment. My parents purchased vehicles from Mark Motors when I was growing up, and I’ve personally purchased two vehicles as an adult through the Plover location. I value the dealership and want to continue doing business with you. My main concern is communication. When a customer books an appointment and raises a specific concern, it’s important that the concern is accurately documented, expectations are clearly explained, and any findings directly address the issue reported. Thank you for taking the time to read this. My goal is simply to help ensure clearer communication and a smoother experience in the future.