Sam was very helpful in resolving a “system malfunction” that had been a problem for a long time. No one could seem to figure it out. He was also very communicative. I would work with him again and recommend training all of your service reps to work as he does.
4/24/2025
Jenny R. VERIFIED CUSTOMER
Wendy is very professional and friendly she explains every detail of the service to us 5 stars ⭐️ ⭐️⭐️⭐️⭐️
4/24/2025
Pamela B. VERIFIED CUSTOMER
Glen is efficient and very professional..I will be using him going forward thank you
4/24/2025
Tania P. VERIFIED CUSTOMER
Exceptional service! I can’t complain from the minute I walked in and out! Thank you JM!
4/24/2025
Lesleen M. VERIFIED CUSTOMER
See previous comment
that would not implement the Submit button!
4/24/2025
Luz V. VERIFIED CUSTOMER
Is fine. Thank
4/24/2025
Richard B. VERIFIED CUSTOMER
It’s always a pleasure to work with Glenn.
4/24/2025
Katrina L. VERIFIED CUSTOMER
Joe S is the best!
Everyone is always kind and helpful.
4/24/2025
Martin S. VERIFIED CUSTOMER
Service mgr failed to inform me a work request would come via text message. Luckily I saw it.
4/24/2025
Taylor M. VERIFIED CUSTOMER
Hi there. I was very satisfied with Justin. He has a great personality and explain things to me well. He also offered me some other car options to look into whenever I decide to get a new car (I’m in love with my ct200H). What was frustrating was the wait time, which was apologized for because of the new system. I would also say that the technicians should maybe use headphones that have a mic on them when they are recording the inspection videos. You can’t hear anything they are saying in those videos. All things considered I love JM Lexus. I drive an extra 45 mins to do my service with you guys because you are far superior than the Plm Beach Lexus close to my house.
4/24/2025
Henry W. VERIFIED CUSTOMER
Great service representative. Knowledgeable and personable. He has been our service representative for many years.
4/24/2025
Carol S. VERIFIED CUSTOMER
They recorded the next service incorrectly
I have now 24616 mileage
They put the sticker for next service
8/23/25 mileage 24471
Plz make sure this is corrected
& sent to me.
Carlos it is always a pleasure to see u
Carol S
4/24/2025
David L. VERIFIED CUSTOMER
Shedrick provided excellent service. Thank you!
4/24/2025
Phillip C. VERIFIED CUSTOMER
Ryan, kept me updated on the status of my service.
4/24/2025
Barbara S. VERIFIED CUSTOMER
It was a bit longer than I expected but Justin was very polite and kept me informed. The car looked great when I received it
4/23/2025
Richard M. VERIFIED CUSTOMER
Carlos Nunez is the best. I’ve been seeing him now for over 27 years. Only the best to say about him.
4/23/2025
Jose N. VERIFIED CUSTOMER
Joseph I was amazing I love how he connect in the first second he click with me he give amazing customer service. He take of me in everything I need. He offer me water coffee “ that said I lot “. I can give him 10000 stars. “. He do amazing job I. Can said “ well done “. I would love to work with him again you guys need more people like him very genuine and good heart.
4/23/2025
Garry F. VERIFIED CUSTOMER
Sam was wonderful to deal with. He was very informative and went over everything clearly. One of our best experiences with Lexus service