The Service manager was exceptionally professional, kept me updated with the status of the repairs that were being done, however, when I picked up the vehicle I was disappointed with the fact that the vehicle was delivered to me with water and bird poop on the roof , hood and front fenders.
4/25/2025
Norris W. VERIFIED CUSTOMER
Sam was courteous and professional. Got the job done the next day. We were totally satisfied and appreciative.
4/25/2025
Henry H. VERIFIED CUSTOMER
I initially told him I was having an intermittent air conditioner problem for the past 6 weeks and was soon leaving the area for 5 mos. He went out to my car and tried it and said it was fine and needed no further investigation but if I persisted I would have to pay all costs which could be extensive. I asked if he was thinking I was lying to him or making it up. He said “No” but no further investigation was necessary. I was disappointed. He then said a “low battery” might be the problem and he could check that. I said “fine” but I wound my initial complaint be a matter of record. He said it would be. 1 1/2 hr. later he said “they” had found the problem, had to order parts and that I would need a “loaner”. I said fine and we proceeded.
He didn’t mention how or why “further testing” was done or who advised him it should be done. It was not his initial information to me which was quite depressing. It does let him know that he does not “know it all” and the customer is sometimes right. I’m glad that he did get further expertise.
4/25/2025
Frances B. VERIFIED CUSTOMER
Excellent service !
4/25/2025
Elizabeth P. VERIFIED CUSTOMER
Fast work. Kept us updated. Worked hard to get our car damage resolved efficiently
4/25/2025
Gregory L. VERIFIED CUSTOMER
Always great service for the past ten years. This is our 4th Lexus. Carlos is except.
4/25/2025
Andreana O. VERIFIED CUSTOMER
Wendy was very nice and professional.
4/25/2025
Ray M. VERIFIED CUSTOMER
Shkedrick was very attentive and communicated extremely well with us. He explained everything to the extent that we didn’t have to ask him any questions. I would definitely recommend Shedrick without hesitation.
4/25/2025
Jennifer B. VERIFIED CUSTOMER
Wendy was great! Very efficient!
4/25/2025
Linda G. VERIFIED CUSTOMER
Numerous negative issues
Would like to send an email to Danny Nieves
4/25/2025
Sidnye C. VERIFIED CUSTOMER
Daniel ended up being helpful and nice
4/25/2025
Cheryl S. VERIFIED CUSTOMER
Brandon was very professionall to work with. He answered all my questions
4/25/2025
Sherry D. VERIFIED CUSTOMER
Shedrick is professional, courteous, and kind as always! JM appears to be a great place to work. Everyone is always so chipper and polite! Thank you for maintaining the integrity of your brand!
4/25/2025
James S. VERIFIED CUSTOMER
Sam went above and beyond he was great he took care of me fast and made sure I made to work on time definitely recommend 5star service thank you
4/25/2025
Jesus P. VERIFIED CUSTOMER
Keep up the good work. Thanks
4/25/2025
Stacey S. VERIFIED CUSTOMER
I recently had the pleasure of working with Shedrick at and I couldn't be more impressed. From the moment I arrived, they were incredibly attentive—listening carefully to my concerns and making sure they fully understood what I needed.
What really stood out was how quick and efficient the entire process was. They kept me updated every step of the way, and despite being busy, they never made me feel rushed. On top of that, they were extremely accommodating, going above and beyond to make sure I was comfortable and satisfied with the service.
Even the associate (Forgot his name) that took me home because I forgot my license for the loaner, was incredibly kind! He kept my son entertained the whole ride.
4/25/2025
Kip R. VERIFIED CUSTOMER
Wendy is great
4/24/2025
Fern G. VERIFIED CUSTOMER
Excellent service. Great staff
4/24/2025
Michael S. VERIFIED CUSTOMER
As always it was a great experience! Wendy was great!