The 2025 RX interior dashboard and gearshift & door handles dont work for me. We had a loaner car. Its too bad because we have purchased 9 rx’s for our family.
5/23/2025
Richard V. VERIFIED CUSTOMER
Delilah was a bright, knowledgeable and excellent representative of JM! She has terrific customer service skills with a great personality!
5/23/2025
Adam W. VERIFIED CUSTOMER
I thought the price quote of $680 to replace my interior light bulbs was totally unfair. I took an screenshot of the price and sent to my wife only to get a different price later? If it takes two hours to replace those bulbs something is wrong. Also, I made note that I had an oil covered boot, which the mechanic never found. That should have been found one because I said to check all boots and two because I paid for the 60k mile service. I also told Branden that I didn’t want a car wash and ended up getting one when vehicle was returned. Also, I brought in a printout from advanced auto stating a starter system failure. The paper was never given to the mechanic, only my concern was passed along. Why did I take the energy to bring that paper in? The icing on the cake was getting charged $12.44 for battery cleaner when my battery was replaced and had the gel protector applied 5 days before I brought the vehicle in! I have a receipt to prove this so where did the battery cleaner even get applied? Totally taken advantage of.
5/23/2025
Melvin G. VERIFIED CUSTOMER
Trust worthy, dedicated to quality service. I will always ask for him.
5/23/2025
Amalia P. VERIFIED CUSTOMER
Eficiente and personable.
5/23/2025
Devenathan M. VERIFIED CUSTOMER
it was very nice that jm Lexus
it was a good experience that Mr .Andrean Todd he patiently listens to me and nicely finish the job on time.great ,once again thanks to JM LEXUS
5/23/2025
Carey D. VERIFIED CUSTOMER
Great… in and out!!
5/23/2025
Vanessa M. VERIFIED CUSTOMER
Thank you Brandon! Amazing customer service.
5/23/2025
Gemma R. VERIFIED CUSTOMER
Great job as always thank you
5/23/2025
Mary S. VERIFIED CUSTOMER
Excellent service. Not a long wait. Chauncey was very helpful. I use a cane. So when my car was ready, drove it closer so I didn't have far to walk. I will definitely ask for him for my next service.
5/23/2025
Freida H. VERIFIED CUSTOMER
Totally satisfied! Shedrick is
a gentleman and very professional.
5/23/2025
Barton O. VERIFIED CUSTOMER
Your dealership team is spot on when it comes to consistent courtesy
Coupled with World-Class Care.
5/22/2025
Stephen K. VERIFIED CUSTOMER
Friendly, professional,knowledgeable and efficient
5/22/2025
Johann B. VERIFIED CUSTOMER
Great Service awesome people.
5/22/2025
Nigel W. VERIFIED CUSTOMER
Justin was very knowledgeable and was able to answer all my questions.
Excellent communication, thank you
5/22/2025
Charles D. VERIFIED CUSTOMER
Mr. Lamas was very professional and explained the purpose of the service. I
5/22/2025
Rosette K. VERIFIED CUSTOMER
Daniel was hard to reach, never answered his phone and didn’t returned my phone call. Until very end of the day, Very aggravating. I usually use Omar, but Omar was out.
5/22/2025
Celeste L. VERIFIED CUSTOMER
I am pleased with the services provided by Deliah.
5/22/2025
Judy S. VERIFIED CUSTOMER
Justin is very dear and helpful as my Service Manager. I had **** Brewy as my mgr for YEARS! So, when I was advised he was no longer with Lexus, I was saddened to hear I will have Justin. Fortunately, Justin and I got along well and I am relieved to have him at “my service.” In the future????????
5/22/2025
Merline D. VERIFIED CUSTOMER
I really appreciated the service that Shedrick Anderson gave us yesterday.