Crossroads Hyundai of Loveland Auto Repair Service

Seams like the simple things you can't take care of at the same time! At the same time your ask for more service which is overcharging for your service!Comparing apples to apples! Very disappointing. Can back up my statements!

Service was great! My only suggestion is have available Lyft or Uber rides for customers. Other dealerships have this service and works nicely.

Brought my car in spotless and clean, they had my car for 1 day 1/2 and it was returned to me covered in dirt, bird poop, something on the windshield, and twig full of leaves half way rolled up in the front driver window. Half of branch was inside and other have hanging out. The inside of my car has grease and grime on everything they touched and the sides of my door inside were all scuffed up with dirt. There were dead bugs on my dashboard and twigs and leaves in the cracks of my seats. I have no clue how they achieved messing my car up that bad in such a short time and thought that was an acceptable condition to return it in. it took me 40 min of cleaning just to get my car back in acceptable condition. I needed only going through with just the diagnostics because what they were going to charge me for the repairs was absurd and they also tacked on a litany of unnecessary recommendations for other action items needed on my car—-and j think it’s because I’m a young girl and they thought they could take advantage and profit of that, thankfully I know better and ended up taking my car somewhere else to complete the repairs. The pricing is absurd…for example they recommended new air cabin and engine filter and to do that, they charge $107 dollars. I bought those myself on amazing for a combined total of $27 and it takes all of 5min to replace in car. Never coming back to this deal ship again.

The main reason I brought my car in for was an oil change. Oil change wasn't done. But they did work on the brakes and the rotors which I'm still having issues with. But they did wash it I have had nothing but issues with this dealership I would not recommend them

None

Cecil was very helpful, his communication was excellent.

I have been a satisfied customer since 2019.

Cecil is the best

Terrible experience from start to finish. The closing impression sums up Crossroads Hyundai's lack of customer appreciation. I picked up my 2025 Ioniq 5 - with barely 3,900 miles - on Saturday after a significant ICCU part replacement. The interior of the driver and passenger sides had a plethora of oil/grease handprint stains. Dash, doors and even the middle arm rest. But the worst of it was unthinkable. Not even sure how a service technician managed to do such a thing. A spilled red soda all over the backseat passenger side door, including the speaker! Talk about total distespect to a customer, who just purchased a brand new EV last summer. Crossroads' pure incompetence to not even have the car cleaned before handing it off to me is unthinkable. Blatant disregard of care of my vehicle. The service advisor assured me the speaker is fine, but given the evidence of their quality assurance to this point, it makes one wonder if that's true or not. Factor in the service advisor and service manager didn't care whatsoever to provide me a loaner vehicle upon drop-off for warranty repair sums up the experience. Service manager even told me "they don't have enough loaner cars to give all their new vehicle customers." I replied with "their new cars shouldn't be breaking down that much then" and the manager tried to blame the breakdowns on complicacted technology festures in the vehicles. The whole experience is laughable. I wouldn't trust Crossroads Hyundai to make a cup of coffee let alone take care of my car. It's not all that surprising though. My sales experience was bad as well. Sales rep refused to let me see the vehicle pricing specific details before going to finance. Also didn't have the car detailed for delivery despite having a full weekend and scheduled time for pick up on the following Monday. Had to wait two hours at the dealership before taking the keys. Overall, this dealership's customer service remains awful. Save yourself the inconvenience and time and go to the Greeley or Denver metro Hyundai locations.

Easy to get a timely appointment. Length of service was short. Texted me when service was completed. Made recommendations of a couple of things to do at next service or that I personally could do. No "up selling".

Cecil did a awesome job handling a repair under warranty and put us in a new loaner car for a few days, thank you.

Tech erased all of my saved settings. Have to reset everything, from phone connection to correct time, Sirius xm favorites etc. VERY FRUSTRATING

Many calls were made to schedule an appointment, and no one ever answered in the service department. Due to this the appointment was forced to be online.

Hyundai of Loveland was fine. It was the scheduling of the service that was done offsite. They were terrible once I got the number for the Loveland facility. Everything was fine.

Kris was really great. Professional, friendly, and her communication was awesome.

Cecil did a great job helping me with my service needs during my recent maintenance needs. He was very thorough and helpful.

Always a pleasant experience here

Fantastic

A2 hour wait for a wheel rotation seems extreme. I don’t blame the service representative this. The service bays were backed up with vehicles when I got there at 10:30. Perhaps this was unavoidable because of an unexpected situation like people not being able to make it to work? It definitely was not Karin’s fault. She very kindly walked me to my car when service was completed.

Ok