The service and professionalism is greatly appreciated. Will return soon fir more service on my Titan.
5/29/2025
Ty B. VERIFIED CUSTOMER
Justin. Is courteous, pleasant and welcoming. The service was quick and perfectly reflective of the level of service that made me a loyal customer to the location.
5/29/2025
Richard G. VERIFIED CUSTOMER
I thought that I had a 7:30 am appt. for windshield replacement. I was there but the service crew was not ready for me. Someone dropped the ball - my insurance company (Travelers), my local agent, Safelite, or **** Smith Nissan. I wasted an hour driving in from the lake and then driving home.
A Safelite scheduler called me late afternoon yesterday to schedule an appointment for the window replacement at a downtown Columbia on June 2.
5/28/2025
Anna S. VERIFIED CUSTOMER
I was highly satisfied with the care and knowledge that was shown to me by Jaclyn. She is a wonderful asset to your team.
5/28/2025
Philip M. VERIFIED CUSTOMER
Thank you!
5/28/2025
Bryan T. VERIFIED CUSTOMER
Price doubled for an oil change. Have been customers since we bought the vehicle a few years ago, but will be doing it myself from now on or finding a reasonable price elsewhere.
5/26/2025
Linda C. VERIFIED CUSTOMER
She miss quoted me on everything time and price and treated me like it was my fault
Call me at the last minute to let me know my car wasn't going to be ready that day.when car was being delivered to me on a Saturday it still wasn't right warning lights coming on car pulling to one side and no compensation for my inconvenience
5/25/2025
Deborah W. VERIFIED CUSTOMER
It took longer than usual
5/24/2025
Susan C. VERIFIED CUSTOMER
The oil change was too pricey
5/23/2025
Deborah I. VERIFIED CUSTOMER
I'd be happy to give a survey of my experience with Jackie. She was very polite, professional and thorough.
5/22/2025
Robbin M. VERIFIED CUSTOMER
Jaclyn was very attentive! Enjoyed working with her.
5/22/2025
Susan F. VERIFIED CUSTOMER
I have a 2007 Xterra that occasionally needs extra love. Madison, Justin and the service team have always delivered service on time and without repeat visits and keep an eye on all the necessary upkeep. I’m very happy with the service and confident in their assessments and repairs.
5/21/2025
Lydia G. VERIFIED CUSTOMER
Justin was very kind and helpful.
He took time to help with carplay and
show me how to use! Very satisfied!
Thank you
5/21/2025
Rickie J. VERIFIED CUSTOMER
So far so good
5/21/2025
Lisa L. VERIFIED CUSTOMER
We had to wait 5 days for corporate to decide to install the stereo that was ordered 3 months ago. We dropped off our car on Thursday afternoon & the work was finally completed the next Tuesday. Due to previous commitments i had to be out of town & therefore am having to rent a car at my own expense for an additional 4 days. I believe corporate Nissan should be happily paying for all of the rental made necessary if only for the inconvenience it caused us while they took their time decided. It is unlikely that we will buy Nissan again through no fault of **** Smith of Lexington
5/20/2025
Cheryl S. VERIFIED CUSTOMER
Thanks for doing a great job!
5/20/2025
Linda M. VERIFIED CUSTOMER
Thank you Robin and thank you Nissan thank you manufacturing of Nissan and the workers. I appreciate a job well done.
5/20/2025
Jeffery M. VERIFIED CUSTOMER
Great job
5/18/2025
Sheila G. VERIFIED CUSTOMER
Friendly, polite and professional agent.
Very comfortable room andgood service.