Madison and the team kept me informed and repaired my armada. Taking it on a road trip today. It was a bit concerning, however, that a new transmission was required for a 4 year old car with 52,000 miles, that has been well taken care of,
5/1/2025
Scott R. VERIFIED CUSTOMER
I have already completed a survey at another site. I will just say that my service experience was horrible until Maddison Uppstrom got involved. Once she was present, everything went perfectly. She restored my faith in **** Smith Nissan and saved this customer for the company.
5/1/2025
Shelli L. VERIFIED CUSTOMER
Love the dealership and the service department!
5/1/2025
Dorothy P. VERIFIED CUSTOMER
Thank to the service rep..job well done
4/30/2025
Orlando D. VERIFIED CUSTOMER
The service was outstanding. I was kept abrest of my vehicles condition , thru the whole process, I'd recommend your dealership to friends and family. Totally satisfied!!!
4/30/2025
Rebecca M. VERIFIED CUSTOMER
I won’t know how pleased I will be with the work done, until we have a heavy rain. I think Niessan as a company not your dealership needs to do something about their sunroof. Anyway, ROBIN did an excellent job. She was very thorough very friendly, very knowledgeable and understanding. Carroll.
4/29/2025
Jadanna M. VERIFIED CUSTOMER
Justin and Madison made my appointment happen today,. I used the shuttle service to get home so my car could be looked at today, even though I stopped by assuming I would need to come back later. Your service department is very helpful, my husband also has a Nissan car, which we have received great service on
4/28/2025
Dana K. VERIFIED CUSTOMER
Justin was very good at keeping me informed about my vehicle and explained all that was needed ..
4/28/2025
Joseph N. VERIFIED CUSTOMER
Thank you, great job this morning
4/26/2025
Flora K. VERIFIED CUSTOMER
This was my first visit to the service department. Excellent experience .
4/25/2025
Barry S. VERIFIED CUSTOMER
Robina is amazing!
4/25/2025
Desmond G. VERIFIED CUSTOMER
I was told that my tire needs to be replaced, and that it couldn’t be plugged. I went to the place I got my tires from, and nail was very small. It also didn’t need to be plugged. It seems like I was either about to get scammed or you guys don’t know what you’re doing. I also was told it was not safe for me to drive my car either. Do better because that was ridiculous
4/25/2025
Phyllis P. VERIFIED CUSTOMER
Excellent service
4/24/2025
Richard A. VERIFIED CUSTOMER
I don't like to do surveys
4/23/2025
Robert E. VERIFIED CUSTOMER
Everything went well 0
4/23/2025
Wanda H. VERIFIED CUSTOMER
Great caring staff
4/22/2025
Katrina P. VERIFIED CUSTOMER
My experience left a bad taste in my mouth about Nissan, your technicians, and vehicle service. So much so that I may never purchase another vehicle from **** Smith Nissan again.
4/20/2025
Nancy P. VERIFIED CUSTOMER
Thank you for your help. I am glad to be back driving a Nissan.
4/20/2025
Joseph E. VERIFIED CUSTOMER
I took my 2023 Rouge in for a required oil change and tire rotation
I was told by the service advisor that I had to replace all four tires and a battery due to they were both "low". I found this strange in that the car has 12203 miles and the last inspection was in order.she insisted that this was correct due to an inspection.
I have noticed on the visit that **** Smith Nissan has become a unwelcoming place since my last visit. Due to the unpleasant and unprofessional unprofessional attitude of your advisor, I have decided not to renewed any future leases or auto purchases in the future. I have leased and purchased numerous vehicles from your dealership in the past.
4/19/2025
Dawson W. VERIFIED CUSTOMER
Justin is the Lebron James of service advising nissans.