Dick Smith Nissan of Lexington Auto Repair Service

I was satisfied, but took a pretty long time for the work that was done. I didn't mind because I had my laptop with me and was able to work, but I wish you could do bettrr on time and updates. Thanks

Robina was sweet, knowledgeable, and kept me informed of everything happening with my vehicle. The porter, J, was super nice and kind-he drove me home and picked me up when my car was done.

Maddison deserves 5 stars Very Professional Very nice and She should be promoted to manager

Great .quick response.

I went in there because my ac would take about 5 minutes to get cold,well they took it on theirs elves to order a coolant fan for the radiator, which when putting it in they damaged my radiator, so they replaced my radiator. Well my problem I went up there with on the 12th and left it with them and they delivered it to me yesterday 21st is not fixed I have been a loyal customer their with **** Smith for years and never experienced the rude and kirk response when I would call up there about my jeep because for those days I did the status checks..I will be calling back in the morning 23rd to let them know they didn't fix my problem with ac.If they didn't know how to work on a jeep compass they should have sent it to the place that does.I am very disappointed in the way they handle my situation, they only gave me a rental car after he punctured my radiator so I went without for a week.i won't be dealing with **** Smith again after this problem is fixed.I have purchased 3 cars from ur dealership over the years and had my oil changed there forever..This here has really put a bad taste in my mouth.and I had to pay a $250.00 deductible. Because of my warranty contract which Maddison should have waived but said she couldn't. This has really been a very bad experience and n8ghtmare.Thanks I just won't my ac fixed and not hold my jeep hostage for over a week.

Robina was very courteous. The only thing that was bad was the fact I had to pay for my services. I am paying for a service to prevent this from happening. I talked with Madison the Service Manager and had to come back to get this resolved. It wasn't a problem for me since I was still close by. I would still recommend coming there for my service needs. Proper training probably would have resolved this minor issue. I'm not mad nor upset either.

service was handled well and nice working with Jaclyn.

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Robina Caulder gave me the best service that I ever got there!

The service tech was fine. I have noticed with the recent services you seem to be getting very expensive..I don’t understand why it cost almost $100 to change e the oil in my truck.

Jaclyn was a pleasure to work with and kept me up to speed on my car's repair progress in a timely fashion. A+++ Service

Jaclyn Musser was very friendly and courteous. She helped me out and was able to explain the service provided and answer all the questions I asked of her. She made my experience a pleasurable one.

Good job

The job was done!

It was my first experience having my car serviced. Everything went fine.

Thank you!

Issue with the vehicle wasn’t corrected and selling me other services seemed more important. I’m fully aware that business growth is predicated on new sales however the existing issues should be resolved first.

Oil. change all O K.

None. Just to say thanks. Did a great job.

Great team working there.