Three and a half hours for an oil change and tire rotation is too long. The last dealership (Toyota) usually took about 2 hours. Your service department seemed a bit out of sorts.
6/3/2026
Mike B. VERIFIED CUSTOMER
It should not take a 1.5 hours to do a schedule oil change. But other than that it was good.
5/30/2026
Lashaunda T. VERIFIED CUSTOMER
No comments. Thank you!
5/30/2026
Ronald B. VERIFIED CUSTOMER
2 1/2 hours for just an oil change. I had an 830 appointment and it was 11 when I got out of there.
5/29/2026
Robert C. VERIFIED CUSTOMER
Nice people
5/28/2026
Dorothy W. VERIFIED CUSTOMER
I was completely satisfied with your service and I think everyone for a job well done.
5/28/2026
Kenneth B. VERIFIED CUSTOMER
Wolf, James, all were absolutely wonderful. I’m really thankful I went there
5/26/2026
Julene S. VERIFIED CUSTOMER
Everything was great Had no problems with anything we were getting done Everyone was very nice to me and the wife
5/23/2026
Deborah I. VERIFIED CUSTOMER
Arrived early, and they took my car on in.
Justin was very nice.
5/19/2026
Barbara S. VERIFIED CUSTOMER
Everything was taken care of, and the car was returned to us with a clean exterior and window shield!
5/17/2026
Janet S. VERIFIED CUSTOMER
Justin was the FIRST to actually explain why there was a recall on my car. Whe I had been in before I wasn’t told I had a choice in the matter at hand. Very frustrated. Justin was great!
5/16/2026
Vincent M. VERIFIED CUSTOMER
Perfect reliable service
5/16/2026
Sherica M. VERIFIED CUSTOMER
No one came out to greet me although there were 3 agents sitting inside. I keep having problems at this location and will not be back.
5/15/2026
Timothy T. VERIFIED CUSTOMER
I went in to get my oil changed and my tires rotated. I had an 8 o’clock appointment and I didn’t get out of there until 10 o’clock then he told me that my car needed almost $1500 worth of work but it only has 20,000 miles on it. I didn’t understand what was going on. It didn’t seem very honest to me.
5/14/2026
Mary P. VERIFIED CUSTOMER
Excellent service
5/14/2026
Debra E. VERIFIED CUSTOMER
170 oil change! we will never go back to **** Smith for service or sales, slow service even with appt and overcharged!
5/12/2026
GARY W. VERIFIED CUSTOMER
Great job as usual from the service department. No issues whatsoever. Nice to have it cleaner than when I brought it in. Thanks!
5/10/2026
Mark W. VERIFIED CUSTOMER
Great team over there
5/8/2026
William E. VERIFIED CUSTOMER
The service time took way too long. It’s always 2 to 3 hours and when you’re waiting that unacceptable
5/8/2026
Laura L. VERIFIED CUSTOMER
The service was great but, the price for an oil change has increased quite a bit since my last oul change.