Dick Smith Nissan of Lexington Auto Repair Service

Just routine service plus they said it was time to change brake fluid. I let them do this, nothing wrong with the brakes. After service drove home used brakes to slow down they when to the floor!!! Then message showed on screen malfunctions showed I could crash! Two people came to my house added fluid and tried to correct problem. They had to drive it back to shop. They brought it back corrected. This could have caused a serious wreck. Also wait time of 3 hours is to long.

Drove a hour for them to tell me no one scheduled me at 9

Awesome service.

Jaclyn Musser was very kind and helpful. She answered my questions and concerns I had about the work needed on my truck.

I was told to bring the car in to fix a recall part in the door. I scheduled the time and brought it in today. Walked home. And then was later called and told that the part had not yet been ordered So I will be bringing it in again next week when the part arrives. I’m sure it was just a mixup but it used up most of my morning. Tom Reeves

Everything things was just great!

No comment

Yes very satisfied

Customer service was very helpful and polite, understanding what questions I had too.

Always a pleasure having my car serviced by the team at **** Smith Nissan.

The entire team was great as usual!

Always get great service.

You're welcome

I will look over information

Pleasant knowledgeable staff

Professional

by far our favorite dealer ship

Already done! Justin is beyond amazing!!

I had a scheduled appointment at 7:00 AM and was there 15 minutes early. I was greeted by my service manager at 7:00 AM and I explained what I needed done. It was my 25K maintenance and a recall notice. They took the Rogue to the back and then she came out later and explained services that they recommend for the 25K. I agreed to the services and was told it would take about 4 hours or so. I was ok with that. She did offer the courteous drop off for me to my house and pickup since I had no way to get back there. I declined as I was told it was only 4 hours. And I was fine with that. Around 11:00, she came back and told me it would be 2 additional hours. She did offer one more time the courteous drop/pick up. I was a little frustrated but still good with it. I went and got some lunch. At about 1:30 to 2:00, she came back out and said it would be another 2 hours. This time I was not offered the drop off/pickup. At 4:30, I was finally able to leave. This was 9 1/2 hours I spent at the dealership. Each time I was told it would only be a couple of more hours. To top it off, the service manager said that they did not the courteous wash they have done before because of a crack in the windshield. Except the crack has been there before I had my 20K maintenance and they did it then. And if they were worried about the crack, they did not necessarily need to wash that if they were worried about it. But that is nit picking. The gist is that I spent 1400+ dollars on recommended services, including the fee for using the credit card, and spent 9 1/2 hours at the dealership. I heard her tell the another customer that they were shorthanded because of call outs. This is a standard line I have heard in the past by dealerships to explain why they take so long. You should be more upfront and say it may take up to **** actual hours. Since Nissan should have trending data to show what it takes to do a service based on how many people there are. I mean you can give me numbers on what it is going to cost and let me decide. You should be able to say with the services you are providing, and given we are shorthanded, it will take **** number of hours to do the services I pick, it will take this long. Then I can decide if I want the services, not necessarily based on the money, but based on the time. I okay'ed the service because I was told 4 hours. But then it rolled into 9 1/2 hours. If I had known it was going to be that long, I would have delayed some of the services until my next maintenance as they were recommended but not required based on the service manager. My time may not mean anything to Nissan but it means a lot to me. I had plan to do things as I had taken the day off. For Nissan, I allocated 5 hours as the worst case scenario. The rest of the day, I had things that I needed/wanted to do. The drop off/pick up option was not going to work as I needed a vehicle to do some of the things I wanted to do.

Customer service was Awesome. Everyone was very friendly and helpful