Justin did a great job keeping me informed of the results of the inspection, and was helpful in getting me out as soon as possible.
3/31/2026
Suzanne J. VERIFIED CUSTOMER
The nissan rogue I have is the worst car I've ever owned. I will Beebe purchase another nissan.
3/31/2026
Barbara A. VERIFIED CUSTOMER
Always have get service and a great team.
3/28/2026
Robbie N. VERIFIED CUSTOMER
Jaclyn was a pleasure to deal with from the first call I made to service to schedule my frontiers overdue maintenance. She quickly confirmed that rental accommodations could be made around my availability and the whole action of dropping off, getting rental, and picking up was quick and painless. I will definitely be back to **** Smith for my next service after Jaclyn setting such a professional standard. Thank y'all!
3/27/2026
Clayton C. VERIFIED CUSTOMER
Professional and timely service!
3/27/2026
Mark F. VERIFIED CUSTOMER
Jaclyn was perfect, very hard worker and knowledgeable. I want her from now on!!!
3/27/2026
Theresa C. VERIFIED CUSTOMER
The experience was great ????. The service and kept me informed of things. Great service and customer service.
3/27/2026
Sidney G. VERIFIED CUSTOMER
Great service thanks
3/26/2026
Charlotte J. VERIFIED CUSTOMER
Work was explained and time the work would require was accurate.waiting room was clean and comfortable.
3/26/2026
Steve K. VERIFIED CUSTOMER
She was so helpful and it was a great experience from start to finish.
3/25/2026
Phil P. VERIFIED CUSTOMER
All was good, the only negative was a 3 hour wait for service. Thanks
3/25/2026
Evelyn T. VERIFIED CUSTOMER
Always pleased with the service department at **** Smith Nissan in Lexington. Madison and the service team always do a great job. Will continue to use them
3/25/2026
Sharon W. VERIFIED CUSTOMER
Justin was tops in customer service as always.
3/24/2026
John M. VERIFIED CUSTOMER
Ok .. Jaclyn was very professional & helpful
3/24/2026
David S. VERIFIED CUSTOMER
thanks for the quick service
3/20/2026
Vicki R. VERIFIED CUSTOMER
Everything went well and Jaclyn gave great customer service.
3/19/2026
Jordan W. VERIFIED CUSTOMER
Vehicle had scheduled appointment and was dropped off at 11:00 am. No completion time or estimate was provided verbally but the provided check in url listed it as " time promissed 3:02pm" in the 15 min leading up until that time I hadn't heard anything so I reached out to the service department who told me they couldn't give me any update that they would have my advisor call me when he got back to his desk. Almost 1 hr later when I hadn't heard from the advisor I called back and was transferred to his desk. The vehicle was said to be ready in 30min. We picked the car up shortly after 4:00pm and I noticed the top of the paperwork, written in hand said "drop off 3:00. " There is and always has been zero point in an appointment with your dealership and communication is extremely poor.
3/19/2026
Dorothy J. VERIFIED CUSTOMER
Your service department has improved a lot. Keep it up!
3/19/2026
Mellissa C. VERIFIED CUSTOMER
I left my car for recall fix, when I was contacted and told after a 27 point inspection I needed over $700 worth of work done. I had just had my car serviced 3000 miles ago and nothing was mentioned. He was very nice, I just feel like I was being taken advantage of.