I dropped my car off at 7:30 a.m. for a faulty battery with a bad cell and an oil change. I received no updates on my vehicle. I called at 22:30 p.m. to find out an update. I spoke with Seth, he said the oil change was complete, but they are still testing the battery. He told me they did two test and would do the final test at 3:00 p.m. I got to the dealership at 3:53. My car was still not ready. I left the dealership at 5:45 p.m. In the end I was told the battery was good, but I was not told why it took that long. I left the dealership, feeling under valued as a customer. How can you take up that much of my time and not tell me why? I'm unsure as to weather or not I will continue doing business with you in the future.
1/30/2026
Dorothy P. VERIFIED CUSTOMER
The customer service need work
All I go was a oil changet 2 hours and 45 minutes ridiculously. Then when I ask about my car its like it my fault it took do long
Please do better
1/29/2026
Dennis R. VERIFIED CUSTOMER
Justin was very professional and took time to listen to my concerns and work to resolve them to my satisfaction
1/29/2026
Diane T. VERIFIED CUSTOMER
Very congenital and listened if there were any questions though I could not see what they were doing so I just had to take there word for it.
1/28/2026
Richard R. VERIFIED CUSTOMER
My whole visit today was awful. I came in to purchase a wheel lock for my Titan. After finding the correct lock the parts employee told me it was easier to just get regular lug nuts instead of putting the lug locks on. Long story short he walks over to the service advisor SETH who tells me it will be $41.00. After sitting there for almost 2 hours just to get four lug nuts put on I was sent to the cashier who tells me the charges are $111.00 plus another 3% for using a charge card. So, being quoted $41.00 then having to pay $115.00 was ridiculous. Seth said he was sorry they misquoted me but all he could do was take the lug nuts off and put my locks back on. After waiting almost 2 hours I went ahead and paid the $115.00. I have never been so disappointed with a dealership. This is a poor way to do business.
1/21/2026
Diane A. VERIFIED CUSTOMER
Jaclyn was very professional and young man that was the courtesy driver was very personable over all a pleasant experience.
1/20/2026
Jeffery M. VERIFIED CUSTOMER
Seth was great as was the service team.
1/19/2026
Duke D. VERIFIED CUSTOMER
The recalls that needs to be done were handled in a timely manner.
1/17/2026
Edward S. VERIFIED CUSTOMER
Courteous and concerned about my well-being
1/17/2026
Tiffany D. VERIFIED CUSTOMER
Don’t like how the leice doubled from last time so I will be looking else where to go as it’s ridiculous how the price keeps getting bigger and higher. I told the guy I want the same service from last time he says well the price slightly changed. Looking at the receipt I see I was robbed. Why not give people the option to get some $40 oil upcharge. If I wanted that I would request it but don’t say it’s the new lord and actually a whole additional service at my expense! That’s how u lose customers!
1/17/2026
George L. VERIFIED CUSTOMER
Good service from service department.
1/15/2026
Steve T. VERIFIED CUSTOMER
Always pleased with the service department and Justin Musser. They always do a great job.
1/14/2026
Barbara A. VERIFIED CUSTOMER
The Service Department at **** Smith Lexington is truly the best. I'm never dissapointed. I almost always work with Seth and Madison they are both personal, knowledgeable and professional. Everyone I've always enjoyed having my Rouge serviced there. I'm driving my 4th Rogue. If I need a 5th I'll purchase it from **** Smith.
1/14/2026
Theresa C. VERIFIED CUSTOMER
The work was done was explained to me and I'm very satisfied with the work they did.
1/13/2026
James W. VERIFIED CUSTOMER
The service and the people I have dealt with have been great, have always been very satisfied. My only issue with my recent visits is that last week my vehicle was in for new tires and had a service inspection which brings up all kinds of issues, but two miles after leaving the oil change light came on.i would think that is one of the most basic things that could be looked at, instead I had to bring the vehicle back the next weekend AGAIN. Just seems like an easy thing to check before returning the customers vehicle.
1/11/2026
Rick G. VERIFIED CUSTOMER
No survey please
1/11/2026
Ashley K. VERIFIED CUSTOMER
Great staff!! Super helpful!!
1/11/2026
James P. VERIFIED CUSTOMER
thank you, will love use some coupons you sent me if they are still available for maintenance
1/10/2026
Melanie P. VERIFIED CUSTOMER
Outstanding customer service!
1/10/2026
Laird T. VERIFIED CUSTOMER
A few items that left me feeling like I was not a valued customer. First I thought at ten thousand mile the tires should be rotated and stated that was one of my reasons for the visit. The tires were not rotated with no reason given. Second, I have highlighted at both service trips that I had an issue with a tire. It was stated at the first service that the tire was fine. At the second service the tire has a hole in the side wall and has to be replaced. The hole in fact was in the shoulder and could be plugged. I was told it was going to cost me over three hundred dollars for a tire. I have been noting the tire issue for a long time and the car and thus the tires are brand new and the customer is to be out of pocket? Service? Care for the customer?