I dont need a phone call. I was very dissappointed that I made an appointment for 10 a.m. and the oil change was not complete until 2:15 p.m. What was the point of making and appointment if it takes 4 hours for an oil change.
3/17/2026
Steven F. VERIFIED CUSTOMER
I was satisfied with the process- scheduling, advanced knowledge of time to complete the factory recall & the arrival/departure.
I do not know Jaclyn & what is going on in her life. She was not rude. She was professional. And maybe this is the new world attitude and generational differences- she was not customer friendly, no smile, seemed unhappy. But again, strictly professional/business. A smile goes a long way to bringing a customer back. I felt I was at fault! That’s not good. I mean no disrespect to Jaclyn.
3/17/2026
John T. VERIFIED CUSTOMER
I have used **** Smith Nissan for more than 25 years and with only a few small exceptions have been satisfied with their professionalism and friendliness.
3/17/2026
Edward B. VERIFIED CUSTOMER
Again thank you and please send me a copy what exactly was was done during this service.
3/16/2026
Tina H. VERIFIED CUSTOMER
was able to get an appointment, but not by calling. When I called on Friday, I was told there were no appointments available for Saturday. However, when I went online, I found Saturday appointments and booked one.
When I brought my car in, I was told about multiple oil change options, which was fine, and everyone there was nice. I left town while the service was being done and came back to pick up my car, only to find that my air conditioning wasn’t working.
My car now has 28,000 miles, and I don’t understand how this happened. When I called today, I was told it’s not under warranty and that I would have to pay $200 just to have it inspected.
At this point, I’m taking my car somewhere else. I can see why the rating is only three stars. Sadly, I would not recommend this place.
3/16/2026
Ava L. VERIFIED CUSTOMER
I was not provided any updates on the status of my vehicle via phone call or text message. I dropped off the vehicle and then had no indication of if there were issues or if the vehicle was completed. I still have not received the inspection report as of 7pm on 3/14. Overall, I am disappointed in the service. This is not the first time I have been disappointed and had a lack of communication from the service team. I hope this changes, or I will no longer have my car serviced at this Nissan.
3/14/2026
Marianne A. VERIFIED CUSTOMER
Great and fast service as always!
3/13/2026
Ellsworth T. VERIFIED CUSTOMER
Great service.
3/11/2026
Orlando D. VERIFIED CUSTOMER
My tires weren't rotated
3/11/2026
Cheryl S. VERIFIED CUSTOMER
I was there for 2 hours for oil change and tire rotation. Other people were there for that long also. One person was there since 7:30 and dud not leave 10 am.
3/10/2026
Ashley A. VERIFIED CUSTOMER
Jaclyn went above and beyond to help with my vehicles issues and answered all of my additional questions. She is an amazing employee.
3/10/2026
Earl R. VERIFIED CUSTOMER
Excellent as always
3/9/2026
Janice H. VERIFIED CUSTOMER
No comment.
3/8/2026
Raquel G. VERIFIED CUSTOMER
They let you wait one hour after your scheduled appointment, until you start complaining. Service rep not too eager to help, not friendly and not too professional needs better training
3/5/2026
Bernett C. VERIFIED CUSTOMER
Had A 10:00 am appointment for Oil change and maintenance. It took over 4hr for services to be completed. It would have been nice if transportation could have been provided A loader car. They apologize for being behind schedule.
3/5/2026
Dorothy W. VERIFIED CUSTOMER
I was very satisfied with Justin's service and the management teams.
3/4/2026
Frank M. VERIFIED CUSTOMER
Thx for the short notice scheduled appt.
3/3/2026
Charles T. VERIFIED CUSTOMER
Told four hours. Waited in building. Took almost five. Updates would have been appreciated
3/1/2026
Central Palmetto. VERIFIED CUSTOMER
The cost to replace 1 bracket was absolutely ludicrous! It should not cost someone $600 to replace. Doesn’t make someone want to go to a dealership to get service or repairs done. Highway robbery!
2/28/2026
Nan B. VERIFIED CUSTOMER
Thank you for servicing our '25 Nissan. We have been very pleased with our car and it's very pleasant to have such a dependable and attractive vehicle and more importantly a service company that customers can count on!
Larry Bridgers