My appointment was promptly scheduled. On the day of my appointment I was greeted once I pulled in and got the paperwork started shortly after that. My car was ready when promised. When I arrived to pick up my car I was checked out in a few minutes.
10/10/2025
Donna H. VERIFIED CUSTOMER
I am a fan on **** Smith Infiniti. This was my first time working with Lucas. He was great. I’m looking forward to his service again. He provided my next items to take care of. I appreciate this. And Carl, he’s a wonderful guy. Was so happy to see him working at this dealership.
10/10/2025
Cathy O. VERIFIED CUSTOMER
I was satisfied with the services performed and with the communications with my service advisor Lucas but I was disappointed that I received my vehicle back dirty. That has never happened before and it was super disappointing.
10/10/2025
Kate N. VERIFIED CUSTOMER
Pleasure working with Michael.
10/8/2025
Donna B. VERIFIED CUSTOMER
When I dropped our car off for service at 8:45 am I was told that they would give me a call when it was finished. Finally at 1:50 pm I called the service department to see when we could pick up our car. It had been finished but we did not receive a call. My whole day was wasted because that is the only vehicle I drive. I had plans to do things after the oil change. I didn’t realize it would take so long to do an oil change.
10/8/2025
William C. VERIFIED CUSTOMER
Michael Brown is an excellent advisor and provides terrific customer service.
10/7/2025
Cynthia H. VERIFIED CUSTOMER
Michael was awesome. Very professional and d made me feel I was his only customer. He answered all my questions with honesty and said if he did not know. He went above and beyond to help me get in touch with Chris within permission. Please assign Michael as my service advisor. Thank you for a valued employee. I was impressed being greeted at 0730 by the other representing. He was so customer friendly I forgot his name but he worked today 10/1. Please keep this Service as well.
10/1/2025
Deedee W. VERIFIED CUSTOMER
I never saw Michael Brown. I was never greeted by Michael Brown. I never spoke to Michael Brown. As a matter of fact, he walked past me and didn’t speak nor even acknowledge me. I made the appointment online with Chris, who is no longer there. I am very disappointed with Michael Brown. However, I was very pleased with Carl, Hannah and the other receptionist who helped me get my courtesy car, after waiting 30 minutes since Michael Brown did not help me at all. This is unsatisfactory.
9/30/2025
Graciela V. VERIFIED CUSTOMER
After the service and after they confirmed the car was perfectly fine, we had a scare and a bad time. Our vehicle stalled on us in the middle of the road. It started shaking and making a strange noise, then it shut down. We had to call roadside assistance to have it returned to the dealer. We don't know what happened. It was a bad time, it was awful.
9/29/2025
Angela C. VERIFIED CUSTOMER
Chris was always the best!
9/28/2025
Tiffany F. VERIFIED CUSTOMER
Lucas was very nice and made me feel comfortable with him taking over for Chris.
9/28/2025
Wesley C. VERIFIED CUSTOMER
Great service from Locas.
9/27/2025
Me'Lisa R. VERIFIED CUSTOMER
Chris is the best hands down! We have been trying to figure out this mystery sound for months and finally a remedy! Once it was diagnosed they got it done in a few days! Thank youuuu!
9/26/2025
Gwendolyn M. VERIFIED CUSTOMER
N/A
9/26/2025
Rhonda W. VERIFIED CUSTOMER
Great as always
9/25/2025
Beverlyn J. VERIFIED CUSTOMER
Chris is the Best!! He’s been my advisor for well over 10 years, really going to miss his superior customer excellence and genuine care for his customers! He’s one in a million❤️
9/24/2025
Wendy M. VERIFIED CUSTOMER
Chris Fisher always provide exemplary service and care! He goes the extra mile to ensure that we understand the recommendations for our cars. The partnership of trust that was formed over 20 years ago would be the reason for remaining as a loyal customer. Thank you Chris for all your hard work and support for all these years. I truly appreciate and value you!
9/24/2025
Stacie R. VERIFIED CUSTOMER
All was good! Chris took care of me having a loaner and got me some new brakes.