Lucas was incredible to work with. I knew immediately that my vehicle was in great and very capable hands. He was quite knowledgeable and demonstrated excellent customer service and patience while I asked several questions to gain better understanding about the functions and features of my vehicle. Every single employee that I encountered was sincerely welcoming and showed compassion towards my circumstances. I am truly grateful for their kindness!
11/8/2025
Thomas C. VERIFIED CUSTOMER
Excellent
11/7/2025
Jean T. VERIFIED CUSTOMER
No description of the nature of the problem that caused me to return the car for repairs a second time was provided. My assumption is that the work was incomplete in the first intake. If not so I would still be happy to have an explanation so I can restore confidence in the car and work done by your dealership
11/6/2025
Kerin S. VERIFIED CUSTOMER
My vehicle was serviced i had to wait on it this time. The waiting room was comfortable and clean. All the employees were nice and professional.
11/6/2025
Nacy D. VERIFIED CUSTOMER
Carl, Jacobi, Suzett and Michael were all awesome. Fast service and a clean car to boot! Thank you!
11/4/2025
Anita T. VERIFIED CUSTOMER
Thank you for fixing the recall service!
11/1/2025
Sonya A. VERIFIED CUSTOMER
Charged for diagnostic test and told couldn't diagnose vehicle
11/1/2025
Deborah B. VERIFIED CUSTOMER
Nice meeting Lucas. Attentive and professional
10/31/2025
Vernessa P. VERIFIED CUSTOMER
I waited all morning to hear from Lucas on the status of my car which I dropped off yesterday morning at 10. I called at 11:30 today and left a message. I called the front office and left another message. He never responded. I would have appreciated a text if he was too busy to call. Secondly, the technician did not calibrate my tires. Low tire pressure was a concern and service request. This is the third or fourth time, the technician has NOT calibrated my tires.Not happy.
10/31/2025
Brett M. VERIFIED CUSTOMER
Thank you for squeezing me in for an oil change and tire rotation on my day off before a trip this weekend!
10/28/2025
James K. VERIFIED CUSTOMER
there doesn’t seem to be any way to fix the car without spending more than I paid for it. That’s usually the result of a major accident. No such accident occurred. It’s just that the timing system is off. Doesn’t seem like it should take $11,000 to fix that, but what do I know.
10/28/2025
Robin T. VERIFIED CUSTOMER
Michael Brown is not a friendly person and is not a customer oriented individual. He is very dismissive in his demeanor. My usual customer service rep left the company and I'm so sorry that I missed the opportunity to experience excellent customer service. Mr. Brown should be sent to a customer service training program. He does not greet you or engage with you and it was quite surprising for this Infiniti dealership. I don't want to hear from Mr. Brown all he had to do was address me when in came in to have my QX60 serviced. It's nice to be nice!
10/27/2025
Carlos B. VERIFIED CUSTOMER
Michael Brown was excellent and thorough from start to finish. His service and service advising is very much appreciated.
10/26/2025
Benjamin W. VERIFIED CUSTOMER
Wonderful service in congenial atmosphere! I really appreciated getting to interact with Carl Tolson as well as Michael Brown (and the receptionist. It makes spending a lot of money much less painful.
10/24/2025
Kevin M. VERIFIED CUSTOMER
I’m truly grateful to be apart of Infinity that I can rely on a team I can trust without a doubt.
10/24/2025
Lee B. VERIFIED CUSTOMER
N/A
10/23/2025
Gary G. VERIFIED CUSTOMER
Great staff, friendly, courteous and knowledgeable!
Thank you!! Much appreciated!!!