Lucas is very knowledgeable about my vehicle and he has been more than helpful every time I come to the dealership.
1/1/2026
Matthew A. VERIFIED CUSTOMER
Very happy with Michael Brown service and positive attitude. I will come back.
12/30/2025
Anna H. VERIFIED CUSTOMER
Michael has good customer service skills.
12/23/2025
Sherman G. VERIFIED CUSTOMER
What did you all do now it's cutting up more. From the start and around 65
12/23/2025
Zack L. VERIFIED CUSTOMER
Great inspection and service
12/20/2025
Herbert K. VERIFIED CUSTOMER
Customer service was outstanding.
12/19/2025
Barbra S. VERIFIED CUSTOMER
Everyone was friendly and efficient !
12/19/2025
Erica C. VERIFIED CUSTOMER
To everyone that helped me with my car during a tough time in life, thank you to Hannah, Dwyane and Michael for all of your time, effort , hard work and companionship!
12/18/2025
Gail W. VERIFIED CUSTOMER
I prefer someone to give call
12/18/2025
Tycie S. VERIFIED CUSTOMER
First time interacting with the new service advisor , wasn't very personable. Very stand offish. I've had my car serviced with infiniti since 2016/2017 because the service team was Amazing with explaining everything from start to finish. I received a text of recommendation but my service advisor didn't take opportunity to explain anything, so I went with the recommendation on the email. I probably would have done all if the communication was present.Not sure if I will continue my maintenance in Columbia or travel to Greenville/Charlotte for future appointments.
12/17/2025
Fred K. VERIFIED CUSTOMER
Thanks for great service.
12/17/2025
Geoff G. VERIFIED CUSTOMER
the service was good, but I explained to the service representative that my warning sensor for low windshield washer fluid stayed on even though my fluid level was full. He typed it in my work order. When i picked up my vehicle and was driving home the sensor warning light came back on. There was nothing listed in my paperwork that said it was checked or what steps i should take to have it fixed.. I always get my vehicle serviced at **** Smith Infinity and satisfied with the service. But after paying over $1100 I was disappointed this time with the lack of information regarding my sensor warning light staying on all the time. Thank you.
12/13/2025
James B. VERIFIED CUSTOMER
I would like to start out by saying that Lucas gave the best customer service I've had in a long time. I am a very picky person especially when it comes to my car as I put a lot of money into them and I like for them to stay in pristine shape. Mr Lucas assured me that my car would be taken care of and it was. I hope **** Smith Infinity realizes what a valuable person they have working for them. Thank you **** Smith Infiniti!
12/12/2025
Kimberly S. VERIFIED CUSTOMER
Michael went above and beyond to fix my vehicle. He explained what needed to be done and why, and kept me informed throughout the whole process. He was a joy to work with.
12/11/2025
Dana J. VERIFIED CUSTOMER
Lucas was polite and showed extra in following protocol in returning my car.
12/11/2025
Avasheria J. VERIFIED CUSTOMER
I was unaware of the new procedure at the service center and sat there for an additional hour and a half until I asked about my vehicle and was told to except or deny the service recommendations to proceed with my service. This should’ve been explained to me as well as all customers in case they aren’t aware. Then it was another incident that happened with me being told to do something instead of the staff member doing it. This has lead me to rethink my next visit at your establishment!
12/11/2025
Tracy M. VERIFIED CUSTOMER
Got a loaner with an empty tank of gas. The loaner car was also very dirty.
11/26/2025
James E. VERIFIED CUSTOMER
I wasn't satisfied because nothing was accomplished. I paid $240.00 for nothing because I already knew about the code due to the check engine light. There was no work done other than running a scanner to read a code and I did that at the parts store, and 2 other shops told me that.