Dick Smith Infiniti of St. Andrews Auto Repair Service

Service rep never had any conversation with me at anytime during the two plus hours I was waiting after checking my car in. I actually had to go into his office after an hour to make sure he was only doing the oil change I had scheduled. He did check and quickly acknowledged such before getting a phone call. I was also charged for a service (tire rotation) I didn’t request. It was completed so not a big deal. Much different experience that I had experienced with Chris in the past 2 plus years. All other personal were friendly and helpful. Desk and greeter upon arrival were terrific.

Lucas provides excellent customer service. I am very satisfied with my experience with your service department.

I never met Michael Brown. I waited on my car at the dealership. I received a text that I needed more done than the oil change I brought it in for but I never met a Michael. The other employees were super sweet. I can’t remember their names. I wish I could. One held the door open for me. They were both young black gentleman is all I can say and they were sweet hearts

Very professional and attentive

I love my service advisor Lucas.I was greeted with warmth and perfessionalism.A pleasant person to work with. Thank you Lucas!

The staff is always cordial and attentive, particularly my Service Rep. All of my inquiries were answered satisfactorily. I feel very honored and privileged to have a loaner vehicle for my convenience, which prevents time of waiting from being an issue. It appeared that on this visit, my vehicle was sparkling clean more than previous times. Surprisingly, it looked almost like brand new, which was very pleasing.

Everything was done professionally to me.

Lucas was pleasant on the phone and made me feel like my problem was his to solve I was overjoyed by the service I was given by Lucas and team. I have owned Infinitis for a long time and I will be coming back when I ready to buy another.

Thanks for the help!

Good service thus far!

Lucus was very helpful. I really appreciate that in a person.

Great service as always. Really appreciate the loaner vehicle while my vehicle was being repaired. Micheal Brown’s support was exceptional.

I had a routine oil change and tire rotation. It took 3 1/2 hours .

Over 3 hours for an oil change is absurd. I will not be returning.

Excellent service, very efficient and courteous.

I was given an estimate for replacing headlight assembly $2550 after they found out my low/high beam wasn't working. I was amazed at the price. Your service person said he had a coupon from the recent coupon book he could use. I picked my car up and the price was exactly what he said. I asked your person checking me out if they had applied the coupon. She looked and said yes, it was applied "initernally". I see nothing on my bill that shows a coupon, or discount. She apparently was reading through multiple papers that she had and said she saw it. Why wasn't it on my bill and why was my bill exactly what he said it would be when he told me the cost (before i mentioned about the coupons). Also, you did a total check of my car listing items that may be repaired. When I got the car home I inspected the lights and I found I had a bad DRL bulb on my drivers side that was burned out. They never apparently checked that. My car was said to be ready on Tuesday and they'd call me. We never recieved a call and on Thursday I called in twice and asked if my car was ready. Never got to speak with a live person but was always sent to a voice mail. My wife received a call on our landline (I requested a call on my mobile) from you stating the car was ready. She mentioned to the person on the phone that we'd been waiting for a call and he said they had tried calling all day long (on the landline). She is retired and was home all day long. There was never a call, never a voicemail left for us. When she told him "No, you did not call here because I've been home all day" he then said...well, you car wasn't ready til now. Not real happy with Infiniti at this point. I tried calling just now to speak to a manager and once again got a voice mail for him to call me back. Now I need to find a replacement part for the small DRL bulb and I will try to fix it myself rather than haveing to pay an enormous labor charge to swap out this bulb.

Everyone was pleasant.

Great service

Very professional and answered all my questions.

The wait is too long