Charged for diagnostic test and told couldn't diagnose vehicle
11/1/2025
Deborah B. VERIFIED CUSTOMER
Nice meeting Lucas. Attentive and professional
10/31/2025
Vernessa P. VERIFIED CUSTOMER
I waited all morning to hear from Lucas on the status of my car which I dropped off yesterday morning at 10. I called at 11:30 today and left a message. I called the front office and left another message. He never responded. I would have appreciated a text if he was too busy to call. Secondly, the technician did not calibrate my tires. Low tire pressure was a concern and service request. This is the third or fourth time, the technician has NOT calibrated my tires.Not happy.
10/31/2025
Brett M. VERIFIED CUSTOMER
Thank you for squeezing me in for an oil change and tire rotation on my day off before a trip this weekend!
10/28/2025
James K. VERIFIED CUSTOMER
there doesn’t seem to be any way to fix the car without spending more than I paid for it. That’s usually the result of a major accident. No such accident occurred. It’s just that the timing system is off. Doesn’t seem like it should take $11,000 to fix that, but what do I know.
10/28/2025
Robin T. VERIFIED CUSTOMER
Michael Brown is not a friendly person and is not a customer oriented individual. He is very dismissive in his demeanor. My usual customer service rep left the company and I'm so sorry that I missed the opportunity to experience excellent customer service. Mr. Brown should be sent to a customer service training program. He does not greet you or engage with you and it was quite surprising for this Infiniti dealership. I don't want to hear from Mr. Brown all he had to do was address me when in came in to have my QX60 serviced. It's nice to be nice!
10/27/2025
Carlos B. VERIFIED CUSTOMER
Michael Brown was excellent and thorough from start to finish. His service and service advising is very much appreciated.
10/26/2025
Benjamin W. VERIFIED CUSTOMER
Wonderful service in congenial atmosphere! I really appreciated getting to interact with Carl Tolson as well as Michael Brown (and the receptionist. It makes spending a lot of money much less painful.
10/24/2025
Kevin M. VERIFIED CUSTOMER
I’m truly grateful to be apart of Infinity that I can rely on a team I can trust without a doubt.
10/24/2025
Lee B. VERIFIED CUSTOMER
N/A
10/23/2025
Gary G. VERIFIED CUSTOMER
Great staff, friendly, courteous and knowledgeable!
Thank you!! Much appreciated!!!
10/22/2025
Kathie S. VERIFIED CUSTOMER
Very helpful
10/21/2025
John T. VERIFIED CUSTOMER
None
10/20/2025
Harry M. VERIFIED CUSTOMER
Good work
10/18/2025
Mary R. VERIFIED CUSTOMER
That will be fine
10/16/2025
Sandra C. VERIFIED CUSTOMER
Everything went well!
10/16/2025
Edward M. VERIFIED CUSTOMER
Lucas was by far one of the best..He makes you feel like family..Thanks for taking care of my car.
10/14/2025
Jeanne C. VERIFIED CUSTOMER
Lucas was extremely thorough and friendly as I arrived.
10/14/2025
Cary L. VERIFIED CUSTOMER
Costs too much but I trust you to do it right
10/11/2025
Gloria B. VERIFIED CUSTOMER
I was not satisfied with the experience at all. I don’t plan on returning again.