I would like to start out by saying that Lucas gave the best customer service I've had in a long time. I am a very picky person especially when it comes to my car as I put a lot of money into them and I like for them to stay in pristine shape. Mr Lucas assured me that my car would be taken care of and it was. I hope **** Smith Infinity realizes what a valuable person they have working for them. Thank you **** Smith Infiniti!
12/12/2025
Kimberly S. VERIFIED CUSTOMER
Michael went above and beyond to fix my vehicle. He explained what needed to be done and why, and kept me informed throughout the whole process. He was a joy to work with.
12/11/2025
Dana J. VERIFIED CUSTOMER
Lucas was polite and showed extra in following protocol in returning my car.
12/11/2025
Avasheria J. VERIFIED CUSTOMER
I was unaware of the new procedure at the service center and sat there for an additional hour and a half until I asked about my vehicle and was told to except or deny the service recommendations to proceed with my service. This should’ve been explained to me as well as all customers in case they aren’t aware. Then it was another incident that happened with me being told to do something instead of the staff member doing it. This has lead me to rethink my next visit at your establishment!
12/11/2025
Tracy M. VERIFIED CUSTOMER
Got a loaner with an empty tank of gas. The loaner car was also very dirty.
11/26/2025
James E. VERIFIED CUSTOMER
I wasn't satisfied because nothing was accomplished. I paid $240.00 for nothing because I already knew about the code due to the check engine light. There was no work done other than running a scanner to read a code and I did that at the parts store, and 2 other shops told me that.
11/25/2025
Michael K. VERIFIED CUSTOMER
N/A
11/23/2025
Karen P. VERIFIED CUSTOMER
Michael Brown was awful ???? ????
11/22/2025
Samantha E. VERIFIED CUSTOMER
A lot of new faces; however, very friendly. I did miss my snack to go along with my coffee.
11/22/2025
Pamela R. VERIFIED CUSTOMER
Efficient and friendly
11/20/2025
David A. VERIFIED CUSTOMER
Mike Brown did a great job!
11/18/2025
Charls B. VERIFIED CUSTOMER
Everything was fine with the service I had on my car.
11/16/2025
Andrew T. VERIFIED CUSTOMER
Always a pleasant experience..Locust was ama
11/15/2025
Aberian M. VERIFIED CUSTOMER
I’m dissatisfied with my service guy Michael!!
11/15/2025
Richard D. VERIFIED CUSTOMER
Outstanding service by Lucas! I was very satisfied.
11/13/2025
Allan K. VERIFIED CUSTOMER
Greeter was great! Very attentive, friendly and personable!
11/13/2025
Tonya F. VERIFIED CUSTOMER
Lucas, job well done!
11/12/2025
John W. VERIFIED CUSTOMER
Excellent service experience
11/11/2025
Brenda C. VERIFIED CUSTOMER
All was great
11/9/2025
Patrica T. VERIFIED CUSTOMER
The service was good but the vacuuming was not. There was debris in my car in the seats and dashboard.