Actual customer service would be nice. Communicating with customers via text when they are sitting in the waiting room is so impersonal. The needed repairs were communicated via text and I was unable to submit my comments. I called Michael twice and left a message on both occasions. He never responded to my calls. Imagine spending over $500 in repairs and never once speaking with your “service advisor”. I was very disappointed in the lack of real customer service on today.
9/22/2025
Gordon Q. VERIFIED CUSTOMER
So sorry Chris is leaving **** Smith
9/20/2025
L C. VERIFIED CUSTOMER
Excellent throughout appointment!!
9/19/2025
Tammy T. VERIFIED CUSTOMER
Your customer service is awesome. Everyone I dealt with was super nice and really seem to care about the customer. I have bought a lot of cars and you by far are the best when it comes to customer service.
9/18/2025
Fredricka B. VERIFIED CUSTOMER
Chris made the process very smooth and the experience very pleasant and completed in a timely manner. Chris was patient with me and helpful when I asked him questions. He is truly an asset to the service department.
9/17/2025
Sandra C. VERIFIED CUSTOMER
He was very nice and professional. Treated us very nice.
9/16/2025
John W. VERIFIED CUSTOMER
Chris is very courteous, very knowledgeable and very professional. Chris always exceed expectations. Chris always does an excellent job.
9/12/2025
Yasmean D. VERIFIED CUSTOMER
Chris is so professional and personable
9/12/2025
Rodney L. VERIFIED CUSTOMER
So Far So Good...Great on Mr Brown part..
9/11/2025
Ronnie T. VERIFIED CUSTOMER
Every time I call needing service I have no problem everything is done as usual and they keep me up on what service is next.
9/10/2025
Anne J. VERIFIED CUSTOMER
Chris is the best—the BEST—the reason that we’ve had 8 Infinitis! Had BMWs and Mercedes but Chris is the reason we’ve had 8 Infinitis!
9/10/2025
Gloria B. VERIFIED CUSTOMER
It’s always a pleasure with Chris, helpful and curious.
9/8/2025
Richard D. VERIFIED CUSTOMER
Excellent service by Chris Fisher and the entire team at **** Smith Infiniti.
9/5/2025
Calvin J. VERIFIED CUSTOMER
Professional and Satisfying!
9/5/2025
Janice C. VERIFIED CUSTOMER
Excellent service.
9/4/2025
Kelly T. VERIFIED CUSTOMER
Chris was wonderful to work with. I will be back for my next service.
8/31/2025
Sharona P. VERIFIED CUSTOMER
Chris was very personable and courteous. He answered every question I had. He also gave some very helpful suggestions.
8/30/2025
Gwendolyn S. VERIFIED CUSTOMER
Very good experience from check-in to check-out, staff was very friendly and helpful.
8/30/2025
William E. VERIFIED CUSTOMER
I have been coming to this location for over 10 years and the only advisor I trust with making sure my vehicle recieves excellent care is Chris Fisher.He is always upfront and honest with me and I never worry about the validity of the dx. He always demonstrates professional courtesy/behavior and always makes sure that everything is done right.