My Infinity QX 60 was at the dealership for 4 days. Received a text about the inspection. The oil needed to be changed, which is very obvious because when the car is on, automatically says oil needs to be changed. So the only thing done was the battery was replaced and was without a vehicle…. Never offered a car to drive during the process and Michael Brown told me the reason was he was waiting on warranty information!
So obviously the point inspection was not addressed! So after waiting this lengthy time.. I now have to take my car to someone else to change the oil…. Not acceptable!
8/15/2025
Ebony N. VERIFIED CUSTOMER
I was completely satisfied with the service provided with the vehicle, but was baffled how my provider briefly pokes his head out and said you should of gotten a few text messages and proceeded with his day, meanwhile the lady next to me was asked to come back to the office with her provider with care.
8/14/2025
Me'Lisa R. VERIFIED CUSTOMER
Hey Chris, can you give me a call in reference to my vehicle. The noise has actually never stopped since getting it back from the service department. I was kind of just dealing with it but now it’s just a nuisance. What I noticed is it only happens when it rains and then gradually stops. ****-****-xxxx. Thank you.
8/13/2025
Joyce C. VERIFIED CUSTOMER
Chris is consistently responsive, knowledgeable, efficient, kind, friendly, and resourceful. He deserves the best commendation your company gives for outstanding customer service.
8/13/2025
Camillia G. VERIFIED CUSTOMER
Would have preferred my appointment to be a little more efficient. Appointment 7:30am but I didn’t leave until 10am
8/10/2025
Lennon F. VERIFIED CUSTOMER
Very satisfied good job.
8/9/2025
Lanny W. VERIFIED CUSTOMER
Having to do a major (expensive) car repair can be stressful on so many levels. Chris is very understandable and really goes out of his way to help and to provide his support and perspective in any situation. He’s extremely knowledgeable and I know I can depend on Chris to be transparent and honest to ensure that I know what to expect prior to having any service done. Afterwards, if I have any questions or concerns, he always follows up with me about the situation.
Quite frankly, his expertise and customer service is second to none and I’m truly appreciative and thankful for all that he does.
He’s truly a special asset to the **** Smith Infiniti team.
8/8/2025
Sonja R. VERIFIED CUSTOMER
Michael was very polite and professional.
8/7/2025
Chandler B. VERIFIED CUSTOMER
The same issue I was having when I took my car there is still very much present. My concerns were also verified by service manager. But still no results. Was told to reschedule to bring back.
8/6/2025
Herbert K. VERIFIED CUSTOMER
Ryan Young provided outstanding customer service and was very knowledgeable.
8/6/2025
Lajuana P. VERIFIED CUSTOMER
Mr.Fisher was Honest, Professional, Considerate , Respectful and a Complete Joy to work with.!!!
La Juana Pinckney
8/6/2025
Valerie R. VERIFIED CUSTOMER
Michael was great. Very nice person! The whole experience was very good!
8/6/2025
Vernester H. VERIFIED CUSTOMER
I had a excellent experience with Chris.
8/6/2025
Archie T. VERIFIED CUSTOMER
The quote I received for the catalytic converter was jaw-droppingly high, and the labor costs were equally outrageous. I get that parts and labor can add up, but what **** SMITH Infinity wanted to charge—an eye-watering $9,000 for labor and service—felt completely over the top. It's hard to believe anyone would accept such a steep price! This is serious price gouging.
8/5/2025
Justin J. VERIFIED CUSTOMER
Awesome and easy to work with Thanks Chris
8/4/2025
Forest W. VERIFIED CUSTOMER
Kind and understanding.
8/2/2025
Evelyn W. VERIFIED CUSTOMER
Good advice
8/1/2025
Debra B. VERIFIED CUSTOMER
My experience was super nice!
8/1/2025
Jeannie P. VERIFIED CUSTOMER
I love everyone at the dealership!! They are kind, funny, and always glad to see me. Chris is awesome!!! Thank y'all for everything!!????????????