I have been a customer with infiniti for more than 20 years, and i have always received my services at Infiniti. Your new system is great for the times we're in. Everything is changing, but also when your Setvice Advisors know that their customer has arrived. Infiniti should have implemented that they should greet the customer. Say hello Im Michael your Setvice Advisor if you have any questions for me with your services etc. Im.located right here to serve you. CUSTOMER SERVICE is Kay to any lasting business along with great leadership. I see that yall also cut cost with offering amenities to your customers. That's a big mistake why you ask, because you haven't accommodated cuts with the price of your services...Please remember you're serving customers..You're business is still open because of customers. Why would you take that away....You should have a budget specifically for customers..Please read John.Maxwell books about Leadership..This will your company to last in the times to come..
7/13/2025
Judith B. VERIFIED CUSTOMER
My notifications for the oil change and filter wasn’t reset, can this be reset remotely
7/12/2025
Melody R. VERIFIED CUSTOMER
While they did a great job of explaining the fact that they were backed up in their service department, the dealership needs to take into account that not all customers have half a day to spend waiting on simple services such as an oil change and such. A simple procedure such as an oil change and tire rotation should not take 4+ hours. Thank you!
7/12/2025
MARJORIE C. VERIFIED CUSTOMER
Michael went above and beyond for us! He made sure everything was perfect.
7/11/2025
Wilma L. VERIFIED CUSTOMER
Excellent
7/10/2025
Sabrina R. VERIFIED CUSTOMER
Unfortunately, every time I come to your service department I feel as though I'm being price gouged or there are things that are found that aren't necessary to be fixed. The last time I came I was given a quote of almost $4,000 to fix an oil leak going to a different place and they charged me $400 and now I want to be safe and I want my car to have the recall fixed and I'm told that I have to spend $1,200 just to do a diagnostic to fix something else in order to do the recall which I think is absurd
7/10/2025
Natalie M. VERIFIED CUSTOMER
Ryan Young was most helpful. I spoke to him Thursday and he ordered the part needed and had my car up and running mid day Saturday. Thx Ryan!
7/6/2025
Eric H. VERIFIED CUSTOMER
Chris has been our service rep since 2015, and we love his honesty and awesome customer service. He is the same now as he was 10 years ago!
7/5/2025
Terry M. VERIFIED CUSTOMER
The service took too long and the cost went up significantly since the last time I had service.
7/4/2025
Terri B. VERIFIED CUSTOMER
Chris always does an excellent job! Thanks!
7/4/2025
Patsy H. VERIFIED CUSTOMER
On my car inspection it said that I needed a coolant flush but when I checked my coolant it was no coolant! If I needed coolant or it was low, why wasn’t I informed about it? Do the service people not top off any low fluids?
7/3/2025
Lanny W. VERIFIED CUSTOMER
As always Chris goes above and beyond to make sure that the service experience is excellent.
7/3/2025
John M. VERIFIED CUSTOMER
Chris Fisher is an excellent employee and is extremely helpful. He’s the best!
7/3/2025
Johnny G. VERIFIED CUSTOMER
Check engine light is still on
7/2/2025
Shirley H. VERIFIED CUSTOMER
Chris and everyone else were nice and professional.
7/1/2025
Dana J. VERIFIED CUSTOMER
My only recommendation is to stop using your call service. The appointment was scheduled in the location. Chris made sure I had the direct line for scheduling in the future. The sticker used to let your customer know when the next service is due should have that stores number and not the call service.
7/1/2025
Tonya F. VERIFIED CUSTOMER
As always, superior customer service!!
7/1/2025
Patty R. VERIFIED CUSTOMER
Chris is the best. Thanks!
6/30/2025
Angela T. VERIFIED CUSTOMER
It would be nice if there were refreshments besides water and coffee in the waiting area or a vending machine on the premises for customers who have to wait an extended period for their vehicles.